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S
sbotez-bewhere-c
July 18, 2024
Question

When updating a customer address, all previous transactions are changing (billing address on old invoices are missing the company name).

  • July 18, 2024
  • 1 reply
  • 0 views
Updating the customer address, at one point in time it should not affect the past transactions (prior the change of the billing address).   It is not changing only the address but the name of the company is disappearing completely from the billing address, on old transactions/invoices.

1 reply

J
JamesM4
July 18, 2024

Hi there, 

 

Welcome back to the Community. I'll be happy to guide you in the right direction so you can continue to use the program with ease.

 

I recommend troubleshooting this issue by clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance.

 

Feel free to let me know what happens. I'll be here in case you have other questions.

S
sbotez-bewhere-cAuthor
July 18, 2024

Hi James,

I do clear Cache and Cookies each week.

This issue with the address changing  is a permanent issue, ongoing  for years (at least 4 years).

I keep postponing contacting QuickBooks to open a ticket for this matter, but I should, as this is an important matter. Even we do not update very often customers billing address, this should be checked.

I hope they will see my comment and start investigating  the issue.

J
JamesM4
July 18, 2024

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.

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