Why are my invoices not sending?

Hi there info1154,

The Save and send feature within the transaction window in QuickBooks Online is meant to allow you to send your customers their transactions with ease. It's vital that this feature works so that you know your customers will pay you on time for the products and services you sell them. I'll go over some troubleshooting steps so that you can get back to business.

The first step to take is to ensure that you've entered your customer's email address in either their customer profile, or the Email field within the invoice. While this may seem obvious, it's an easy mistake to make and before jumping into any complex troubleshooting, it's important to ensure that all bases are covered. Checking with your customer to ensure that the email address you're using is the most up-to-date is also important. If you've been using an incorrect or misspelled email address, your customer won't receive their invoices.

Once you've determined that the details surrounding the customer email address is correct, you can move on to attempting some browser troubleshooting steps. I've listed some below that I'd like you to try. When the images and files stored in your browser's cache haven't been cleared for a while, it's important to do so in order to ensure that QuickBooks Online is running optimally. 

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If after trying the troubleshooting options above your invoices are still not sending, it's important to consider if this issue is persisting for all invoices you attempt to send, or just for one customer. If it's just for one customer, check in with them to see if the invoices are landing in their junk or spam folder. You can also consider the option to Download your invoice and send it using your own email provider as an attachment. To do that you'll want to use the Print or Preview option at the bottom of the invoice and hit Download in the new window that opens.

If the issue is persisting for all customers, reaching out to our team of support agents outside of the Community is a great way to get this problem resolved. Your agent can use a screen sharing tool or collect screen shots from you to help pinpoint a possible cause, and can also escalate the issue to our engineers for a fix if necessary. Here's how you can reach out if you'd like to: 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

Let me know if you need further assistance. I'm here to help!