Why are my invoices showing amount before tax?

Hi pamstephenson-pi,

Welcome to the Community. It's essential to correctly record your transactions to keep your books balanced. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

I encourage you to follow these steps to verify the default tax rate selection.

1. Click on the Gear icon.
2. Select Account and settings.
3. Select advanced.
4. On the Accounting section, click the default tax rate selection drop down to select Inclusive of tax.
5. Select Save and then Done.

Once you open the invoice, you can verify if the box "Amounts are" is showing inclusive of tax.

If the amount calculated is still showing the price before tax instead of including tax, I encourage you to clear your browser cache and cookies. They can prevent the system from functioning effectively. You can refer to the following steps to perform browser troubleshooting.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team. They will be able to take a closer look at this. Here are some options available to reach out to our team.

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, in a private message.
   

Let me know if you have questions, I'll be happy to help.