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May 4, 2023
Question

Why can't I sign out of quickbooks and I can't see invoice and receipt history for my customers?

  • May 4, 2023
  • 1 reply
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1 reply

May 4, 2023

Hi hamiltonhealing,

 

It's a pleasure to see you in Community.  Welcome!  It's important that you're able to review the transaction history for your customers in QuickBooks Online, and log out of your account when the business day comes to an end.  I'd be glad to assist!

 

When you're ready to sign out of your account, click on your Profile Badge and select Sign out.  With regards to your customer transactions, I recommend clearing cache on your browser to improve system performance and loading times.  If you're using the QuickBooks Online mobile app, I suggest signing into your account from a web browser.  If you experience the same outcome, please contact us for further review from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if you have other questions.  We're always happy to help!