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T
Thao Tran
July 28, 2022
Question

Why customer's company is changed?

  • July 28, 2022
  • 1 reply
  • 0 views

Recently we notice some customer information is changed. In particular, some were changed the company info to "University of Florida". It's strange because we did not change that information before.

Kindly advice. Thanks.

1 reply

J
JamesM4
July 28, 2022

Hi Thao Tran, 

 

Thanks for contacting us here. QuickBooks is a versatile program that helps you bring your finances into perspective. I'll be happy to share more info so you're on the right track with accomplishing your QuickBooks goals. 

 

I recommend searching for the deleted invoice in QuickBooks using the Audit Log. This tool provides you with a list of changes/transactions that were made on your account. Using that information, you can re-create any deleted data manually in QuickBooks. Here's how to use the Audit log:

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  4. If you've recently created these transactions, locate them on the Audit log screen, click on the blue link to open the transaction in question and retrieve the required info.
  5. Select Apply.

Let me know if this info is helpful. I'll be a message away in case you need anything else. 

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