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January 29, 2024
Question

Why do generated invoices now have -cr on the end?

  • January 29, 2024
  • 1 reply
  • 0 views
Generated invoices are now duplicating with -cr on the end. How can I correct?

1 reply

January 29, 2024

Hello dave142,

 

Thanks for reaching out here.  Welcome!  Having duplicate invoices are most concerning, due to the imbalance it will cause in your books.  QuickBooks Online, provides the option to void/delete duplicate transactions as necessary.  However, deleting items cannot be undone, and can have a negative impact on other areas of your books.  Although the '-cr', could indicate a credit being applied, it's difficult to determine the actual cause.  For this reason, I feel you would benefit by contacting us outside of Community.  This will provide us with the opportunity to work with you in real-time, and review your situation in more depth.  This will also enable us to submit a ticket for further investigation if needed.

 

If you have any other questions, please reach back out.  We would be glad to help!