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accounts-firstre
Dec 27, 2023 12:25 AM UTC
Question

Why do I have an overdue payment amount in my customer's balance summary?I issued a refund by issuing a cheque but feel like I missed a step.

After the fact, I created a refund receipt, and thought that would clear out the amount showing but its still there. What am I missing?

1 reply

Amanda-B
Dec 27, 2023 8:10 PM UTC

Hey there, accounts-firstre.

 

Thanks for reaching out to the QuickBooks Community for support. I'd be happy to help!

 

Refund receipts are created when a customer asks for a refund for an item or service purchased with a credit card. This article will show you a few different options on how to refund customers or suppliers in QuickBooks Online. 

 

Don't hesitate to reach back out if you have any other questions. 

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