Why does a credit memo print showing the original value after I have applied the credit memo to an invoice. On screen shows as the credit is applied and shows as zero

Hi there markhayd-telus-n,

It's important that all your transactions appear correctly for your books to be well balanced. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you can see the profit of your business. I can point you in the right direction for assistance with transactions appearing on statements.

For assistance with credit memos appearing incorrectly on your statements, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the statement and the transactions with you in a secure setting in order to help you have it appear correctly. You cna reach them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.