Why does my invoice payment shoe the full amount but the balance of the invoice is still outstanding?

Hello davidhirtle-hotm,

Thanks for reaching out to us here.  Welcome!  Having an invoice showing as outstanding, when payment has been received, can be concerning.  It's essential that your transactions are recorded accurately in QuickBooks Online, to ensure a positive outcome in your books.  

If you've subscribed to QuickBooks Online Payments, your customer can choose the 'pay now' option directly from the invoice they receive.  This will automatically show a payment on the invoice.  However, it's important to note that there may be times when the funds are not received.  This can result in the invoice being marked as 'overdue'.  The system usually prompts this alert if the invoice still has an open balance.  To resolve this alert for your paid invoices, you'll need to verify if the payment is linked properly to the invoice.  Correctly applied payments should offset the invoice balance in the account receivable so it doesn't show any alerts.

Here's how to check if the payment is applied correctly:

1. Locate the invoice by going to Sales, then Invoices
2. Select the invoice and choose Edit invoice
3. Click the payment link below the Payment status, then click the date of the payment
4. Toggle the payment by removing and adding the check mark beside the payment
5. Save the entry and see if it removes the alert.

In addition, you can run the Transaction List by Customer or Received Payments report to view if your payment is applied. Here's how:

1. Go to the Reports tab and use the search engine to type the Transaction List by Customer or Received Payments
2. Select the Customize report button
3. Enter the Report period and additional information as you feel necessary
4. Once completed, select OK 
 

You will also be able to view the locate the payment funds status, with the digital assistant.

Here are a couple of articles with detailed steps for recording invoice payments:

Link a bank deposit to an invoice in QuickBooks Online
Record invoice payments in QuickBooks Online

Should you require additional assistance, please don't hesitate to contact us outside of this forum.

If you have any other questions, feel free to reach out again.  We would be glad to help!