Why does receipt snap only capture a small portion of the receipt regardless of what the green box shows?

Hi brasdorboatworks,

Welcome to Community!  Uploading your receipts with the QuickBooks Online mobile app, is a great way to upload your expenses to your books.  When unexpected behavior occurs, there are a few things to review.  I would be glad to help!

To get started, I suggest refreshing the app, or uninstall and reinstall it, to ensure it's up-to-date.  It's also important to note, if you have a newer iPhone or iPad, your images might be in the HEIC format. QuickBooks supports PDF, JPEG, JPG, GIF, and PNG images. You may need to convert HEIC images to a compatible format. If you experience the same result, you can upload your receipts to QuickBooks Online from your computer, mobile device, or from your email account. 

Should you require additional assistance, please don't hesitate to contact us outside of Community. We would enjoy the opportunity to work with you in real time, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

If you have any other questions, feel free to reach out.  We would be happy to assist!