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noellarobinson-h
March 25, 2021
Question

Why doesn't accept payments work for self employed?

  • March 25, 2021
  • 1 reply
  • 0 views
The level of support with customer service right now is BRUTAL.  I have literally been trying to get support for my selfemployed client's books, for something that should be extremely straightforward (accepting payments, screen is working and then error message that website is down) and have been shunted to six different agents, a phone number for support that doesn't do Self Employed support, and waster FOUR hours on this.  I have always received great support in the past, but this is beyond belief.  I have six clients signed up with quickbooks because it's always been easy to deal with, but I am definitely looking at moving to Sage for my small business clients.  

    1 reply

    A
    Alex M
    March 25, 2021

    Hello noellarobinson-h,

     

    I'd be sad to see you go and appreciate the amount of time you've already spent on this. QuickBooks Payments is a great way to receive money from your customers for your services and I want you to be able to submit your application for this service.

     

    The reason you may be getting an error on the site is that browsing data has accumulated in your internet browser. Temporary files like cache and cookies can affect your navigation within any online software such as QuickBooks Self-Employed. Here are a few steps to help resolve ay issues relating to browsing data:

     

     

    If the error persists after trying these steps, I recommend getting in touch with our support team. When it comes to non-payments related issues in QuickBooks Self-Employed, the method to contact support is located in the QuickBooks Assistant in your account, or via chat through this link to contact QuickBooks Self-Employed Support. In this case since it's relating to QuickBooks Payments, you can reach out to our Merchant Services team. They can help out with issues relating to QuickBooks Payments for both QuickBooks Online and Self-Employed accounts. You can reach them by dialing 1-855-253-1536, and listening to the prompts for Payments or Merchant Services.

     

    If you need any more information, feel free to reach out here.

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