Why is my message on standard template not showing up on invoice when I go to print it?

Hi pamstephenson-pi,

Thanks for reaching out here.  Adding messages to your QuickBooks Online forms is a great way to add a personal touch.  It's essential that your messages are included when you select print/preview, to ensure it's also visible to your customers when the invoice is received.  I'd be glad to assist!

If you haven't done so already, I suggest clearing cache on your browser, to improve system performance and increase loading times.  If the issue persists, follow these steps;

1. Open your Settings ⚙ and select Custom form styles

2. Click on Edit in the Action column for your default template

3. Open the Content tab, then select the Edit 📝 in the footer section

4. In the Message to customer on field, use the ▼ dropdown menu to select Invoices and other sales forms

5. Review the message to be applied

6. Hit Save

Should you experience the same outcome, please contact us outside of Community for further review and possible escalation, for the unexpected outcome.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, feel free to reach back out.  We'd be happy to help!