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October 19, 2021
Question

Why is the option to pay with CC not active on new invoices? It used to be, but now I have to edit each invoice. I went to settings and enabled CC payment.

  • October 19, 2021
  • 1 reply
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1 reply

October 20, 2021

Hi robinimpey67-gma, 

 

Welcome back to the Community! Thanks for taking the time to connect with us here. It's vital you're able to enable the credit card payment option and have it work all the time. Don't worry, I'll be happy to point you in the right direction so you can get back to doing what you love. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. For reference, here's an article that shows you how to: Take and process payments in QuickBooks Online.

 

Give this a try and let me know what happens. I'll be here in case you need anything else.