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susan3rd
August 17, 2022
Question

Why, when adding a new customer on the fly when creating invoices and QBO makes you select a currency, doe the scroll bar not work beyond QBO's rather top options?

  • August 17, 2022
  • 1 reply
  • 0 views
This is actually a deal-breaker, I have a multitude of invoices to create but cannot get past the currency selector.  The options I have access to are rather ridiculous, USD is not among them so I have to scroll down - but the scrollbar only scrolls beyond the top options intermittently.  If I cannot easily select USD I have no use for QBO

1 reply

A
Amanda-B
August 17, 2022

Hey there susan3rd,

 

Thanks for reaching out to us here. It's important that you get the support you need. I can point you in the right direction. 

 

Being able to select the currency for each of your customers is an important step in maintaining clean books. I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by using one of these methods: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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