Why won't the zero in the zip code show up on a printed Customer's invoice. the zip code is 07728 but on the printed invoice it only shows the 7728.

Thanks for joining us in the Community, @christine-truckp.

I've replicated your concern and I was able to print the zip code with zero.  To help you sort out this issue, we can perform some basic troubleshooting steps. Stored cache can cause unexpected behavior while using the application.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once logged in try to print the invoice again, if it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.

Also, you can delete and recreate the invoice transaction with the zip code 07728 and try to print again if it’s still the same.

Additionally, you can refer to these articles on how to print and personalize your invoice transactions:

• Email or print multiple invoices and sales forms
• Customize invoices, estimates, and sales receipts in QuickBooks Online

The Community is always here and willing to help you again if you have follow-up questions. Take good care.