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May 7, 2023
Question

Will the option to upload receipts from the app ever be available again?

  • May 7, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

May 8, 2023

Hey there charisse-jonoath,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you're able to access your features without running into any issues is important. I would be happy to provide some information.

 

The option to upload receipts, has not been removed. There may be a few reasons as to why your unable to upload receipts, I suggest trying these few steps:
 

  • Make sure you are connected to the internet
  • Restart you Phone or Tablet
  • Clear cache and cookies in the Apple or Play store/web browser
  • You can also try uninstalling the application and reinstalling it.

If you're still unable to upload your receipts,  I recommend reaching out to support team outside of the Community. They will be able to work directly with you. They also have the appropriate tools to create a ticket to get the issue resolved if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

In the meantime, you can Email receipts and bills to QuickBooks Online by following the steps in this article

 

If you have any other questions, feel free to reach out here.