Write off customer small balances

Hi kv04,

Thanks for reaching out here.  Providing your customers with accurate statements is essential.  QuickBooks Online enables you to write off outstanding amounts, so your books are aligned.  I'd be happy to assist!

It's important that payments are received correctly to ensure invoices are paid in full.  I suggest reviewing affected invoices and their associated payments, for any differences causing the outstanding amounts.  If you don't see a probable cause for these amounts, you can write them off by following this detailed guide.

To review the customer payments, follow these steps;

1. From the left menu, open Sales and then Customers

2. Select the customer name

3. Click on Filter and use the ▼ dropdown menu to select Money Received

4. Review the invoices, the Original amount, Open balance and Payment

5. You can edit the Payment here, or select the invoice to edit the form

6. Hit Save and close

Should you require additional assistance, please don't hesitate to contact us outside of Community.  We'd love the opportunity to work with you directly and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach out again with other questions.  We're always glad to help!