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L
lynnphtr1
December 6, 2019
Question

Wrong Transaction Journal in Invoices

  • December 6, 2019
  • 1 reply
  • 0 views

My client uses sales function to create the invoice and send it to his customers. However, when I checked the transaction journal of the invoices, it does not make sense. It is debit: Accounts Receivable and Credit: Bank chequing account - which is incorrect. I am trying to fix the transaction journal but I cannot. 

1 reply

J
JamesM
December 6, 2019

Hi there,

 

It's important you're able to use the transaction journal to make necessary edits. Don't worry, I'll be happy to help troubleshoot this. 

 

If you're getting an error while trying to correct the Transaction Journal, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link. 

 

Let me know if you have questions. I'm here to help. 

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