2025 WA state Paid Family Medical Rate not entered online

Hey there, @sannbrau. I'll direct you to the best help to what action you can take to update your payroll tax rate to year 2025.

First off, we appreciate the gesture of requesting a callback to our support. Since you're unable to receive one, I suggest contacting QuickBooks Online (QBO) Payroll again. Because they have the tools to check why the new rates aren't still reflected in your account. Also, they can provide you an advice on when and how you'll be able to update it.

I'll also add this article for additional guidance in updating your WA State PFMR: Set up and manage Washington Paid Family and Medical Leave.

Additionally, you can use payroll reports to see useful information about your employee's payroll and taxes. To learn more, you can check out this article: Run payroll reports in QuickBooks Online Payroll.

Please don't hesitate to leave a comment if you have questions or other concerns about updating your payroll rates. I'll be glad to lend a helping hand. Have a great day.