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Giggleblossom1
January 30, 2025
Question

940 tax e-filed but still getting notifications that it still needs to be filed

  • January 30, 2025
  • 1 reply
  • 0 views
I e-filed my 940 but keep getting notifications saying that it still needs to be filed. The payment has also cleared and is showing in my check register. I have tried to tap the e-file button again and I get an error message saying "oops, this form cannot be e-filed". I have also tried to click the file manually button, and get an error saying "oops, this form cannot be archived". So do I now need to send in the form manually even though I see a payment has been made?

1 reply

R
RheaMaeH
January 30, 2025

Thank you for reaching out with your 940 tax filing issue, Giggleblossom1. I understand your frustration with receiving continued notifications despite e-filing your 940 and seeing the payment cleared. Tax season is busy enough as is without having to worry about notifications even after you have done your work, so let me share some insight to help.
 
First, let's check the status of the payroll tax forms and payments you submitted electronically through QuickBooks to the IRS or state agencies. This will help us determine the best course of action. It's possible that it may have been rejected or is still in progress, which could explain why you continue to receive notifications to e-file your 940 but can't process the e-filing again.

 

However, if it confirms your filing status is successful, we'll need to troubleshoot the notification issue in your QBO dashboard. Sometimes, accumulated data in a browser can affect its performance, leading to unexpected behavior in web applications. To rule out this possibility, we recommend accessing your account through an incognito window. Use these keyboard shortcuts:

 

  • Safari: Shift + ⌘ + N
  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

If this works, I recommend clearing your browser's cache so the system will start fresh. If you encounter the same result, I suggest switching to a different supported browser.

 

If the issue persists, I recommend contacting our dedicated customer support team. They have advanced diagnostic tools and the necessary permissions to conduct a thorough investigation of your account.

 

Since you have already e-filed and confirmed that the payment has cleared, please refrain from filing manually until you have verified with QuickBooks support or the IRS that they have not received your e-filed form.

 

Additionally, if you wish to e-file other forms using QuickBooks e-pay and e-file, refer to this article: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

 

I hope these steps help resolve the issue with your 940 tax filing and the persistent notifications in QuickBooks Online. If you've followed these steps and are still experiencing problems, please don't hesitate to reach out. We're here to help and provide further assistance or escalate the matter if needed.

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