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GopaTed
January 20, 2025
Question

Incorrect amount for New Mexico Sate Unemployment

  • January 20, 2025
  • 1 reply
  • 0 views

Quickbooks has wrongly calculated the Q4 payment for my state unemployment filing. Usually the Q4 amount is much less than the Q1-Q3 amounts, and the state's website calculated my payment should be $16.50. (Q1-Q3 were correctly calculated as $49.50. How can I fix this?

1 reply

M
Mark_AG
January 20, 2025

Hi there, @GopaTed.

 

Ensuring your payroll taxes are accurate is key to staying compliant. Let's break down why this may be happening and how to fix it.

 

State unemployment insurance (SUI) is calculated based on taxable wages up to the state's wage base limit. Ensure your SUI rate is updated to avoid seeing discrepancies. If wages or employee payments have been recorded mistakenly in QuickBooks Online (QBO), they will result in incorrect state unemployment insurance (SUI) amounts.

 

Furthermore, I recommend contacting our QuickBooks Online Payroll support to correct your SUI tax amount. They have the right tools to guide you through verifying and resolving the need to update your tax amount.

 

Here's how:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online Payroll product and click Continue.
  3. Select Contact Us and choose a way to connect with us:
  4. Start a chat with a support expert.
  5. Get a callback from the next available expert.

 

I'm also adding this article that you can use in the future: Resolve a payroll tax overpayment.

 

By ensuring all transactions and settings are accurate, you’ll not only resolve this issue but also prevent future discrepancies. Let us know if you have additional concerns besides correcting the SUI tax amount.

G
GopaTedAuthor
January 21, 2025

I see no option for "contact Us" on the page you sent me to! None of the "Help" topics are relevant.

A
AnneMariee
January 21, 2025

Getting timely support is crucial, especially regarding something as important as correcting your tax filing. Let's work this out together so you can get the help you need, GopaTed.

 

In the Community, we provide various help resources to address most issues and queries. The "Help" section typically contains topics that cover common questions and troubleshooting steps. However, we understand that sometimes you need direct assistance from a customer support representative. That's where the Contact Us option comes in handy.

 

Here's a step-by-step guide on how to find the Contact Us option in QuickBooks Online:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help (?) icon at the top right corner of the screen.
  3. On the Search tab, type Contact Us on the search bar.
  4. Click Contact Us, then choose from options like chat or phone support.

 

If you still don't see the option, there may be a browser-related issue. If that's the case, I recommend accessing your QuickBooks Online company in an incognito window. This resolves cache-related problems and helps the Help Menu function correctly. Return to your regular browser to clear its cache if it works smoothly in the private window. Alternatively, you can use other supported browsers.

 

Check out our support hours in this article to connect with our live support team when they're available: Get help with QuickBooks products and services.

 

For future reference, here's a guide on how to view past tax payments in QuickBooks: View your previously filed tax forms and payments.

 

Please know that this thread is always open for you to return to if you need further assistance or have other concerns. We care about your experience with QuickBooks and are committed to ensuring that everything gets resolved smoothly.

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