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3 replies

R
RogelioL
December 30, 2024

I understand the importance of keeping payroll tax settings current to ensure compliance. Let me provide some clarity and guidance on this matter, @shaarim.

 

Currently, QuickBooks Online Payroll does not include the new 5% Minnesota Unemployment Insurance (MN UI) additional assessment in its payroll tax settings. Our payroll team is actively reviewing updates from the Minnesota Department of Employment and Economic Development (DEED) to ensure these changes are incorporated into QuickBooks Payroll as soon as possible.

 

While we do not have a specific date for when the option will be added, most states' effective date for these changes is January 1st, 2025.

 

In the meantime, you might want to consider sending your tax notice to us so we can assist you further in updating your tax rates in QuickBooks Online.

 

To begin this process, please handwrite your Federal Employer Identification Number (EIN) on the first page of your tax notice. If you have more than one notice of discrepancy, please send each one separately.

 

If you are currently using our payroll services, here’s how to upload the notice:

 

  1. Go to Taxes then select Payroll tax.
  2. Select Resources. 
  3. Select Tax Notice.
  4. Follow the on-screen steps to send your notice to us. 

 

Once we receive the tax notice, we’ll send an email confirmation to the Principal Officer and Primary Admin on file, including a case number and additional details. When we complete the review, a tax specialist will send another email outlining the required resolution, any steps we have taken on your behalf, and any additional actions you may need to take.

 

Please note that the Tax Notice team will send an acknowledgment email within 3-5 business days. If the Principal Officer or Primary Admin does not receive an email, please contact us to confirm whether we received it.

 

Additionally, you can explore these articles to learn how to wrap up this year’s payroll and prepare for the next:

 

If you have further questions about the MN UI additional assessment or anything else, I'm here to assist you, @shaarim. Happy Holidays.

S
shaarimAuthor
December 31, 2024

You need to know that online chat support is absolutely awful. The rep spent more time asking my name, company code, email, social security # (which I wouldn't give!) than answering my question. None of that info is necessary to verify me if I access chat support THROUGH my account while I'm logged in. It was a complete waste of time. I can send you the chat transcript if you want. Quickbooks should be ashamed of its chat support.

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    banjo2
    January 7, 2025

    We are a week into the new year and still don't have the option on our end to add this additional assessment required of the state of MN. Insanity!! 

    I was chatting with one of your "chat specialists" whom advised me that I needed to upgrade my Quickbooks in order to be able to add this new tax. You all really need to get on the same page. 

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    Nighthawk1
    January 7, 2025

    I'm having the same issue!!! I was on the phone with QB customer service for over an hour this morning and didn't get anywhere. First, they told me to clear my browser cache, shut everything down, and restart QBs. Didn't work. Next, they told me I didn't have the correct administrator access to add this tax category. I shared my screen, and they confirmed I did have the correct administrator access. Next, they told me to wait until the end of the quarter to give the State of MN time to set up the tax rate. What??? I told them that it didn't make sense because the tax went into effect 1/1/25, and I need to run payroll next week. After an hour, they said my company's PO Box address is the problem and is not allowing QBs to calculate the UI tax rate. What??? QBs have been calculating the UI tax rate and Workforce Development Assessment tax rate for my company over the past 20 years without any problems. So until I change the company address, they can't help me??? QBs need to own up to this problem and get it fixed right away.

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      eatonblue
      April 8, 2025

      Ugh...the quarter is now over and there still isn't a fix.

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      navigatecare
      April 9, 2025

      I'm in the same boat. I did allllllll the things that they told me and spent countless hours on chat or phone "support". They even closed my case in the "resolution center" saying that I should adjust it myself!! There's literally no way to do it yet. I'm irate and cancelling as soon as I get a fix ready. After 11+ years .... Super disappointed. 😞

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