Nys Withholding tax

I was using QuickBooks payroll premium when I hired my first full time employee. They were processing payroll along with quarterly withholding taxing and everything else to do with payroll.

About a year in I was notified by nys that my with holding taxes were not paid. I contacted qb and they said the money was sent to the wrong account and they would resolve this issue. I assumed it was taken care of since I never heard from qbo or the state again.

Another year later nys contacted me stating that there was 6 consecutive quarters that payroll withholding taxes were not completed paid. The paperwork qbo sent over was correct only a partial payment of the withholding taxes were paid. Upon further investigation qbo took the correct amount of money from my bank but at the end of the quarter They sent the balance of withholding taxes to the states sales tax department by mistake.

It’s been 8 months of going back and forth, my license is now suspended and there is a levy on my bank accounts for taxes that I paid for but were misfiled by QuickBooks. Every customer service rep can’t help me, online tax experts assigned to my case close the case and say it’s resolved.

After 5 hours on hold today and not getting anywhere I will have to contact the attorney general to press charges for money qbo stole from my account.

Do NOT ever use QuickBooks, they are the worst company that does NOT provide the service they charge you for!!!