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M
matsu
January 12, 2023
Question

OR STT information not populating into State E-File workbook

  • January 12, 2023
  • 4 replies
  • 0 views

When generating a W-2 State E-File for submitting to Oregon in QB Desktop (Employees, Payroll Tax Forms & W-2's, Create State W-2 E-File) 90% of the time the information wont populate, when it does transfer the information, the STT Wages & STT tax information does not populate. The information is on the W-2 when i printed them, and is correct but it wont appear on the state E-file .txt file.

Microsoft Office, Payroll, & QB's have all be updated and programs restarted. I was told the payroll update being released today 1-12-23 would fix the issue. It only made things worse because now the e-file will only occasionally work where it always worked before (except with the exclusion of the STT info).

Is this issue being fixed?

4 replies

R
Rasa-LilaM
January 12, 2023

Hello there, Wmatsu.

 

We appreciate your time and work in attempting to fix the state W-2 (Oregon) filing issue. Let's go over some troubleshooting methods so you can E-file your state W-2 smoothly. 

 

To begin, make sure that your Excel version is up to date. This way, you can use the program seamlessly. If it's the updated one, open your QuickBooks and download the most recent maintenance release to get the latest features, and product improvements, as well as fix bugs in older versions.
 

Here's how:

 

  1. In your company file, navigate to the Help menu at the top bar and choose Update QuickBooks Desktop.
  2. Go to the Update Now tab and tick the Reset Update box to remove previously downloaded releases.
  3. Click the Get Updates button and tap the OK button to continue.
  4. When the installation is complete, close and reopen your QuickBooks to apply the changes.

 

Next, create and file your state W-2. For detailed instructions, check out the following reference: File your state W-2s with Quickbooks Desktop Payroll Enhanced.

 

If the solutions don't work, I recommend contacting Payroll Support Team again. Then, provide the case number from your previous chat or call. They can go through the notes and carry on with troubleshooting steps where they left off.

 

To obtain the contact information:

 

  1. In your company file, go to the Help menu at the top bar and choose Contact Us.
  2. Type a brief description of your payroll concern and select Continue.
  3. Sign in to your Intuit account and click Continue.
  4. Choose Continue with my account.
  5. If you don't have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Be sure to enter the information and then choose Continue.
  7. If you have more than one account, select the account you want to use and then Continue.
  8. Choose Chat with us to initiate a conversation or Have us call you to speak with an agent. 

 

I've included some resources below to help you process your W-2s and get answers to frequently asked questions regarding the tax form:

 

 

Also, the following link contains a list of topics that tackles managing your workers' information, processing tax forms, handling tax notices, and other payroll-related activities: QBDT guide. 

 

Feel free to visit the Community again if you need assistance while working in QuickBooks or have other tax forms concerns. I'll jump right back in to make sure you're taken care of, Wmatsu.

M
matsuAuthor
January 14, 2023

Thank you for your reply. 

I have tried this multiple times with all 9 of the QB support agents. Nothing has fixed the STT issue not populating into the State E-File workbook in excel. In fact, the payroll update that was supposed to fix the issue made my excel workbook not work most of the time. VBA error kept occurring after the payroll update. Never had that issue before. When i do manage to get the State E-file to populate, the STT info is STILL not there.

Things are worse than before contacting QB Support and downloading the payroll update.

 

 

Adrian_A
Adrian_A
January 17, 2023

Hello matsu,

 

I appreciate you for contacting our phone agents, and the team is here to ensure the issue about the STT. Upon checking, this issue has been resolved. I'd suggest refreshing the page to ensure that the STT populates. 

 

If you have other concerns, feel free to post again. I'm here to make sure everything's good on your end.

V
vvnaccountant
January 22, 2023

Same issue for AZ! Will not let me generate the Excel workbook per usual, just started happening for about a week now.

 

    V
    vvnaccountant
    January 22, 2023

    Same issue for AZ! Will not let me generate the Excel workbook per usual, just started happening for about a week now.

     

    V
    vvnaccountant
    January 22, 2023

    Same issue for AZ! Will not let me generate the Excel workbook per usual, just started happening for about a week now. Can someone from QB please help???

     

    S
    SarahannC
    January 22, 2023

    Hello NicoleBlue and vvnaccountant, 

     

    @vvnaccountant, I appreciate you for adding a screenshot for additional reference. I want to ensure you and @NicoleBlue  will get accurate data from the entire Excel spreadsheet in QuickBooks Desktop. 

     

    Have you tried downloading QuickBooks Tools Hub? This tool helps you fix common errors like the particular error you got when generating the Excel workbook. Let's follow these steps if you haven't tried them yet.

     

    1. Close QuickBooks and download the most recent version of the QuickBooks Tool Hub.
    2. Save the file on your desktop. This opens as QuickBooksToolHub.exe
    3. Complete the installation process. Then, agree to the terms and conditions.

     

    Once done, run a quick repair on your program.

     

    1. In theQuickBooks Tool Hub, select Program Problems.
    2. Select Quick Fix my Program.
    3. Start QuickBooks Desktop and open your data file.

     

    For further guidance, check our repairing tool: Repair your QuickBooks Desktop for Windows. If the issue persists, I recommend contacting Microsoft Support or someone who can guide us in reviewing your Excel version. They can check and help us resolve any incompatibility between Excel and our program.

     

    We can read through these articles. They provide information about fixing Excel issues and importing/exporting QuickBooks data with MS Excel files.

     

     

    Visit anytime if you have additional concerns about generating the Excel workbook. I'll help you in any way that I can.

    A
    ask
    January 22, 2023

    Same problem here in Kansas.  Did the QB Tool Hub, reinstalled Excel, called the state, had IT work on it . . .  Come on QuickBooks you have to fix this for all of us!

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