Skip to main content
P
potatohead
April 25, 2025
Question

Payment Submission Failed error

  • April 25, 2025
  • 1 reply
  • 0 views

I receive this error when trying to record a quarterly (local withholding) tax payment made outside of Quickbooks Online.  This is my first time paying this tax since moving to QB Online/QB Payroll, but I've made other tax payments outside of QBs and had no issue recording them.  Any ideas?

1 reply

E
Ethel_A12
April 25, 2025

Hi there, @potatohead. I'll direct you to the best team that provides further assistance in resolving the error you're getting when trying to record tax payments manually in QuickBooks Online.

 

I recommend reaching out to our Live support team to help you resolve the issue. Follow the steps below:

 

  1. Click the Help (?) icon.
  2. Navigate to the Assistant 
  3. Enter a question or topic you need help with.
  4. Respond until you reach the option to chat with our Live support team.

 

You can reach them anytime using QuickBooks Payroll Premium and Elite plan. They are also available Monday to Friday, 6 AM to 6 PM PT for QuickBooks Payroll Core.

 

Also, here is an article to guide you on handling rejected e-filed tax forms or e-paid tax payments: Handle payroll e-file and e-pay rejections.

 

Lastly, explore QuickBooks Payroll for additional support if you want to enjoy the e-filing tax forms feature to ensure timely submissions and avoid late fees.

 

Don't hesitate to comment below if you have further questions about recording tax payments in QuickBooks Online.

Terms & ConditionsAccessibility statement