I'm here to make sure that you can make payroll adjustments, @Christies_Photo.
I appreciate you for researching the solution to get this resolved. To sort this out, you'll have to delete first the journal entry before creating a payroll adjustment to avoid any issues. Then, you can now make a payroll adjustment, just go to the Employees menu select Payroll Taxes and Liabilities.
Here's how:
- Open your QuickBooks Desktop company file.
- Go to the Employees menu, then select Payroll Taxes and Liabilities.
- Select Adjust Payroll Liabilities.
- Add the necessary dates, then select Employee Adjustment.
- Select the employee, then complete the taxes and liabilities field.
- Select the Accounts Affected, then click OK.
- Repeat for the other employees, then click OK.
For details, follow this article: Adjust payroll liabilities in QuickBooks Desktop.
Just in case you need someone to guide you with doing the adjustments, I would recommend contacting our Support Team again. They can provide more help with correcting payroll items. Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
For additional tips on how to prepare the 940 forms, you can open these articles and check out the steps under the Prepare Form 941-X section:
Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this post. Take care and have a good one, @Christies_Photo.