Skip to main content
S
Steve_SHP
April 26, 2022
Solved

Payroll tax updates not working

  • April 26, 2022
  • 9 replies
  • 0 views

QB Payroll is not deducting any withholding from peoples' checks (no Fed, Medicare, Social Security.) We tell it to download the full update and it does, but then it says we will have to go online by 4 DAYS AGO and when we try to start payroll, it says the tax tables haven't been updated in 31 days. I already tried removing the PAYSUB.INI file (I had to do that 2 weeks ago when QB was telling us our payroll subscription had lapsed when it hadn't) and running the update again, but it just keeps throwing an error. The machines that HR is using for payroll are throwing errors: "An unexpected error has occured in 'Intuit Quickbooks Enterprise Solutions: Manufacturing and Wholesale 20.0': Failed adding medicare tax item to employee template - Permission error" but these employees have been running the payroll for years, so they definitely have permission.

    Best answer by Steve_SHP

    Any chance you can tell me how to check this without calling support? We are having the same problem.


    https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/resolve-payroll-error-ps038/L07VApujQ_US_en_US

     

    Step 3: Identify stuck paychecks

    Go to Edit, then select Find.
    Select the Advanced tab.
    Go to the Advanced tab.
    In the Choose Filter section, select Detail Level from the Filter list.
    Select Summary Only.
    Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
    Then select Find, and you'll see paychecks that weren’t sent to Intuit.
    Take note of the "Number of matches" on the Find window. Proceed to Step 4.

    9 replies

    S
    Steve_SHPAuthor
    April 26, 2022

    If we manually run an update, it retrieves the files from the internet and installs them, and we get this message:

     

    But then when we try to start payroll this happens:

     

      C
      CharleneMaeF
      April 26, 2022

      I'm here to ensure QuickBooks will deduct the withholding from your employee's checks, Steve_SHP.

       

      To resolve the error, let's update QuickBooks Desktop to the latest release. This helps you get the full functionality of the payroll updates.

       

      Here's how:

      1. Go to the Help menu.
      2. Select Update QuickBooks Desktop.
      3. Choose the Update Now tab. You can select the Reset Update checkbox to clear all the previous downloads.
      4. Click Get Updates to start the download.
      5. Once done, accept the option to install the new release.

       

      For more details, please see this article: Update QuickBooks Desktop to the Latest Release.

       

      If the issue persists, I'd suggest running the Verify and Rebuild Data utility. The tool scans data issues within the company file and resolves them. I'll show you how.

       

      To verify the data:

      1. Open the company file.
      2. Click the File tab at the top menu.
      3. Select Utilities.
      4. Choose Verify Data.

      To rebuild the data:

      1. Open the company file.
      2. Click the File tab at the top menu.
      3. Select Utilities.
      4. Choose Rebuild Data.

       

      In case none of these fixes the error, I'd recommend contacting our Payroll Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

       

      Additionally, I've added an article that'll help you manage payroll and keep track of employee expenses. This ensures your record is accurate: Run and Customize Reports.

       

      Please let me know how it goes. I want to make sure that everything is taken care of. Keep safe always!

      C
      CharleneMaeF
      April 27, 2022

      Hi, Steve_SHP.

       

      Hope you're doing great. I wanted to see how everything is going about the issue in updating payroll. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

       

      Looking forward to your reply. Have a pleasant day ahead!

      F
      frankpeggy27
      August 4, 2022

      Not enough social security or Medicare tax taking out!

      K
      Kurt_M
      August 4, 2022

      Hi there, @frankpeggy27.

      I see that this is a duplicate of the post you made earlier. I'll route you to my colleague's response on your concern about deductions affected only one employee in QuickBooks. 

      Feel free to visit the link below.

      https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-no-medicare-[…]ty-tax-taken-out-of-one-employee/01/1124073/highlight/true

      Visit us here in the Community again, @frankpeggy27. If you have any additional QuickBooks-related concerns. We'll be more than happy to lend you a hand. Take care!

      C
      Croger
      September 1, 2022

      I am using QuickBooks Accountant 2022 Desktop. when trying to update payroll I am getting the You've retrieved the latest payroll update and validated your payroll subscription. I have no idea what to do. Please Help me.

        R
        ReymondO
        September 1, 2022

        Thanks for joining the thread and sharing us the error message you're getting when updating payroll @Croger.

         

        I'm here to provide the help that you need to fix the problem so we can update your payroll tax table. 

        To start with, make sure that your QuickBooks Desktop is updated to the latest release. Then, let's perform the steps below:

         

        1. Go to the Employees menu.
        2. Select My Payroll Service.
        3. Click Send Usage Data or Send Payroll Data.
        4. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

         

        If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps outlined in this article: How to resolve error when downloading tax table updates.

         

        Otherwise, contact our QuickBooks Payroll Support team so they can perform a further investigation and fix the error. 

         
        Please let me how the troubleshooting goes. I want to make sure you're able to run payroll and pay your employees. Have a nice day. 
        A
        abella4
        May 26, 2023

        I am having difficulty updating payroll-- We have a valid subscription but when I create payroll checks it is not calculating the taxes.

         

          S
          SirielJeaB
          May 26, 2023

          It's my pleasure to receive your first post today, abella4. Thank you for dropping by the Community forum. I'd be glad to assist with your payroll tax updates.

           

          I appreciate you subscribing to the QuickBooks Desktop Payroll. Please know that having runtime issues isn't the experience we want you to have. To isolate your problem, please verify your employee profile to determine if the payroll info was set up correctly. Here's how:

           

          1. Click the Employees menu, then choose Employee Center.
          2. Select the employee, then hit the Pencil icon above.
          3. Tap the Payroll info, then review the details, including Taxes.

           

          Once verified, you can then update the payroll tax table. The payroll tax tables include current, precise rates and computations for federal and supported state taxes, payroll tax forms, and e-file and e-pay choices.

           

          Additionally, a checkmark may appear in the box next to the yearly limit box and the default limit that the employee has reached if a payroll item is incorrectly calculated and stops calculating on a paycheck. You may visit this article for further details: QuickBooks Payroll Is Not Taking Out Taxes – How to Correct It?  

           

          I've also included these resources that will help you in managing payroll features in QuickBooks Desktop:

           

           

          I'm always here to help you if you need assistance with any payroll-related concerns. Get in touch with the Community again by clicking the Reply button below. Take care, abella4!

          A
          allanraay09
          July 14, 2023

          Payroll tax updates not working can be a frustrating issue for QuickBooks users. It can prevent you from accurately calculating and submitting payroll taxes, potentially leading to compliance issues. Here are some key points to consider:

          1. Symptoms: When payroll tax updates are not working properly, you may experience the following issues:
            • Unable to download or install payroll tax updates.
            • Incorrect or outdated tax rates and calculations.
            • Error messages indicating issues with tax tables or updates.
          2. Causes: There are several potential causes for this problem:
            • Internet connectivity issues or firewall settings blocking QuickBooks from accessing the necessary servers.
            • Outdated QuickBooks software that doesn't support the latest tax updates.
            • Damaged or corrupt installation files.
            • User permissions or settings preventing the update process.
          3. Troubleshooting steps:
            • Check your internet connection and ensure it is stable.
            • Disable any firewall or security software temporarily to allow QuickBooks to access the necessary servers.
            • Verify that you have the latest version of QuickBooks installed. If not, update to the latest version.
            • Restart your computer and try updating the payroll taxes again.
            • If the issue persists, run the QuickBooks File Doctor tool to identify and fix any potential company file issues.
            • Ensure that you have the appropriate user permissions to download and install updates in QuickBooks.
            • Consider contacting QuickBooks customer support for further assistance if the problem persists.
          4. Preventive measures:
            • Regularly update your QuickBooks software to ensure compatibility with the latest tax updates.
            • Maintain a stable internet connection to avoid interruptions during the update process.
            • Keep your firewall and security software configurations up to date and configured to allow QuickBooks access.

          By following these steps and preventive measures, you can address the issue of payroll tax updates not working in QuickBooks and ensure accurate and compliant payroll tax calculations and submissions.

          G
          generalincoil
          April 17, 2024

          So I have to do this once a month/ every other payroll. 

          https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/resolve-payroll-error-ps038/L07VApujQ_US_en_US

          At first I just had a handful of direct deposit checks that were stuck, so I would toggle them and my update would finally go through. The last couple months, it has been around 70 paychecks that are stuck. This takes way to much of my time. I need a permanent fix for this issue. I can not keep doing this every month. My quickbooks is up to date with the newest version. 

          M
          MichaelaS
          April 17, 2024

          Thanks for joining the thread, Generalin. I'm here to share why it's essential to upload your paychecks.

           

          This problem usually occurs if we miss selecting send payroll data after creating a paycheck and aren't able to click Send All. To fix this, follow the steps below:

           

          1. Go to Employees, select My Payroll Service, 
          2. Click Send Usage Data. 
          3. After, go to Employees, then select Send Payroll Data.
          4. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

           

          Once done, you can follow these steps to avoid the need to manually toggle the paychecks. First, navigate to the Employees menu and choose Manage Payroll Cloud Services to turn off the Workforce button. Doing so will prevent the system from prompting you to click the Send All button after generating paychecks, saving you from getting stuck.

           

          Additionally, I'm adding this article to help you manage sending your paychecks: Send Direct Deposit Paychecks.

           

          Please let us know if you have any other questions regarding paychecks so we can assist you promptly. Stay safe.

          S
          StylzTek
          January 23, 2024

          So, according to everything I just read.  It's January 23rd 2024, and this issue is STILL not resolved.
          My accounting department is encountering the Same issue.  This is Very problematic and I guess my company will have to research QuickBooks alternatives.... Unless this issue can be Resolved Today.

          R
          Rasa-LilaM
          January 23, 2024

          Thank you for joining this thread, StylzTek.

           

          I recognize the importance of having the most up-to-date payroll tax update. It plays a crucial role in ensuring the accuracy of your payroll data, including taxes and forms.

           

          I understand you're facing some difficulties, and I'm here to help. To provide you with the most effective solution, could you please provide more details about the error code you received? Additionally, it would be helpful to know the troubleshooting steps you've already taken to try and resolve the issue.

           

          I appreciate your cooperation. I'll be on the lookout for your response, StylzTek.

          S
          StylzTek
          January 23, 2024

          FIGURED IT OUT!!!!
          Try this before trying anything else and save yourself a bunch of time.
          If you have checks that are listed or dated after the End Of Life of the version you are running, it will not sufficiently run the updates.   
          I asked the accounting manager to Change a few checks that were dated after the EOL of the version we were running, and the updates worked and adjusted the taxes and everything else accordingly.
          Everyone can get Paid now!

          After that, I'd update your version of QuickBooks and Files to a Newer version that will not be at the EOL anytime soon.

          T
          ThomasJosephD
          February 23, 2025

          I would be happy to guide you on the right path to updating your payroll tax, Mary. Let's work together to resolve this.

           

          Before we begin, could you please let us know if you received any error messages while updating your payroll? This information will help us provide you with the most relevant support.

           

          To effectively update your payroll tax, we have outlined some helpful resolution steps in the thread. If you haven't tried them yet, you can start by following the instructions for resolving payroll error PS038.

           

          If the steps suggested for troubleshooting aren't successful, consider contacting our live expert support team. They are equipped with specialized diagnostic tools that enabled them to thoroughly examine the issue and deliver a specific solution tailored to your needs.

           

          To contact them, you can follow the steps below:

          1. Navigate to the Help menu at the top, then choose QuickBooks Desktop Help/Contact Us.
          2. Select Contact Us.
          3. Provide a brief description of your issue and click Continue.
          4. Log into your Intuit account, click Continue, then choose Continue with my account.
          5. A single use code will be emailed to you. Enter this code and select Continue.
          6. Choose between the options to Chat with us or Have us call you.

           

          Moreover, the payroll tax tables offer current and precise rates and calculations for federal and certain state taxes, along with payroll tax forms, and options for e-filing and e-payment. Here's how to get the lates tax table update in QuickBooks Desktop Payroll.

          Allow me to provide you with some articles that could be useful for your future payroll-related needs.

           

          We want to ensure that you have the latest updates of your taxes, Mary. We're here to assist you with any additional queries or support you might need. Just say the word, and we'll respond promptly.

          Terms & ConditionsAccessibility statement