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Sharon531
August 17, 2022
Question

[PS032] QuickBooks is having trouble installing your payroll update.

  • August 17, 2022
  • 2 replies
  • 0 views
[PS032] QuickBooks is having trouble installing your payroll update. Note the message number at the beginning of this message, and click Help for troubleshooting tips to resolve this problem. (If you install payroll updates from disk, click Cancel and try reinstalling from the disk.)

 

The Help Button gives me another window that opens and says: 

We couldn’t find that answer for you

Use the Back button to try again.

 

I've done EVERYTHING that is suggested in the Payroll Support Community and such.

 

I even did this Database rebuild / QB Tool Hub . . . 

 

My Payroll was updating just fine up through 22212. 

 

Trying to update to 22213 I get the message - [PS032] QuickBooks is having trouble installing your payroll update.

 

I'm even running QuickBooks Accountant Desktop 2022 as Administrator. 

 

I did screen share with Payroll Support and Josh Will couldn't fix it.  He said he'd need to refer it to the backend people.  His follow-up email left much to be desired.  I ask that he email the fix when it happens.  He said he would, but I doubt it the way he jump out of our Chat conversation.

 

NO  REMEDY !!!!  He considers the problem solved, but he didn't solve it.  He said he was going to check with others to get a solution and get back to me . .

 

Josh's follow-up email:

Thanks so much for contacting us.

It was fantastic talking with you and assisting you with your issue.

Just wanted to check on you if everything is okay now with your concern.

You can reply to this message if you still have a concern or contact us again through our in-product help.

Please note the case ID I created on this matter: [Removed]

Sincerely,

Josh Will

QuickBooks Desktop Expert:

ref:_00Di0Xs0j._5003j23I8U8:ref   

 

 

Please, if anyone has something different than what is Currently on-line, please share and I will try.

 

Thank You,

Payroll Subscription [Removed]

2 replies

M
Mich_S
August 17, 2022

This isn't the impression that we want you to have, @Sharon531. I'll guide you through the troubleshooting procedures to fix the error.

 

There are various possible reasons why you're getting this error when installing payroll updates in QuickBooks Desktop. Before taking any steps to isolate the issue, I suggest creating a backup of your company file. This way, you can restore data files easily in case you run into problems. Then, close all the open applications including QuickBooks.

 

After that, reopen QuickBooks by pressing Windows+R to open the Run window. Then update the tax table from the by entering "update the payroll tax table" from the rectangular box. This helps maintain the paycheck calculation compliance. You'll just have to follow the onscreen steps until the update is complete.

 

 

Additionally, see this guide to manage the billing: Change your credit card for payroll billing. It's possible that the billing details are incorrect/outdated. You may also have to rename the CPS Folder. Here's how:

 

  1. Press the Windows key + E to open the file explorer.
  2. Click on This PC.
  3. Navigate to the Local Disk C.
  4. Run Program Files (x86), then the Intuit folder.
  5. Access your QuickBooks Desktop folder that matches the version you’re using.
  6. Click on Components, then Payroll folder.
  7. Right-click the CPS folder, then choose Rename. Enter a new folder name, then press the Enter key to successfully rename it.

 

Lastly, disable User Account Control by setting it up to the Never Notify option. Please note: It may be necessary to disable UAC when resolving QuickBooks Desktop issues, but it is strongly recommended that you enable it again to protect against security concerns on your computer.

 

Once done, download/update the latest payroll one more time by restarting QuickBooks.

 

If you're all good and you'd want to prepare your payroll tax payments and forms, browse this guide for reference: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.

 

Keep us updated by leaving a reply to this thread. The Community is always ready to back you up for further help with payroll or QuickBooks in general. Take care!


 

S
Sharon531Author
August 18, 2022

Hi Mich_S

 

Your directions did NOT solve the [PS032] error.

 

AND - - - these instructions do not do anything - - - 

After that, reopen QuickBooks by pressing Windows+R to open the Run window. Then update the tax table from the by entering "update the payroll tax table" from the rectangular box. This helps maintain the paycheck calculation compliance. You'll just have to follow the onscreen steps until the update is complete.

 

How do you Reopen Quickbooks with the RUN command.  I right click on the file and 'Run as administrator'.

 

Sharon

Candice C
Candice C
August 18, 2022

Good evening, @Sharon531. 

 

Thanks for joining back in and letting us know my colleague's steps didn't work to resolve the PS032 error. 

 

There are a few more troubleshooting steps you can take to fix this problem. Let's try using our QuickBooks Tool Hub. Here's how to use the tool: 

 

  1. Close QuickBooks. 
  2. Download QuickBooks Tool Hub. 
  3. Open the file. 
  4. Follow the on-screen steps to install and agree to the terms and conditions. 
  5. After the install finishes, open the tool hub. 

 

From there, you can use the tools listed to fix the problem. 

 

Don't forget to let us know how this goes. I'm always here to have your back. Have a great day! 

M
metalpros
September 14, 2023

Not sure if this issue is still persisting for anyone but I did find a way for QB desktop enterprise to let me install the most recent payroll update.

 

File > Log out
File > Open / Restore Backup

 

Select a backup to restore that was made after the release date of the most recent QB payroll update but before you noticed the update will not download. (Mine was about a week old)

 

When you restore it will ask you to name your company file, be sure to  CHANGE the file name to include the backup date so you do not write over your current company file. You are only restoring to perform the update!

Once the restoration has been performed:

Employees > Get Payroll Updates

Don't forget to be patient during this process it takes FOREVER!!!

Once the update has installed close the backup file and reopen your original file. 

Go to Employees > Get Payroll updates to ensure the tax table number is still updated to the most recent version. 

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