I can see how crucial changing sales tax filing frequency is when handling taxes in your account, MRank. Let me share information to help you get around this issue.
As I've tried replicating your concern on my end, we've come to get the same issue when changing the sales tax filing frequency from quarterly to monthly. I understand the urgency of this situation to help you keep going in your business.
With that, let me route you to the available expert team that can help review and investigate further the root cause of this concern. They have the necessary tools to pull up your account and may provide additional assistance, so this gets sorted out for you. To do this:
- In your QBO account, click Help.
- Click the Search tab, and click Contact Us.
- Enter the error message in the description box, and select Continue.
- Start a chat with a support expert.
In case you require more guidance in filing sales tax returns and payments, I've included this handy resource to help you avoid late returns and extra fees: File your sales tax return and record sales tax payments in QuickBooks Online.
You're always welcome to reach us again if you require further assistance managing sales taxes in your file. The Community is here to help you at any time. Stay safe!