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Cody38
September 4, 2024
Question

Sales Tax Liability report

  • September 4, 2024
  • 1 reply
  • 0 views

When my employee is running a sales tax liability report for the month, her sales tax payable isn't the correct amount.  When I run the report it shows the correct amount.  We checked date range and the preferences and all are correct.  What else could it be?

1 reply

Candice C
Candice C
September 4, 2024

Good morning, @Cody38. 

 

Welcome to the Community! 

 

Let's have another employee run the report as well to see if it shows the correct amount. This will help us determine if it's the certain employee that's having a problem and narrow down the issue. 

 

If this other employee is about to see the correct information, I recommend deleting and recreating the employee's user that was having the problem when running the report. 

 

Feel free to come back and let us know how that goes. I'll be waiting for your response! 

C
Cody38Author
September 4, 2024
I had another employee run the report and it produced the correct numbers in the sales tax payable column.
Candice C
Candice C
September 4, 2024

Hey there, @Cody38. 

 

Thanks for chiming back in and giving us some additional information. 

 

Since the other employee was able to see the correct amount, the issue is more than likely just that one employee user. With that being said, let's try deleting and recreating her in the system. 

 

Afterwards, have her try to review the information again. Please let us know how this process goes. I'll be waiting for your response! 

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