Skip to main content
J
Jknorr
November 26, 2024
Question

SALES TAX LIBLITY REPORT WILL NOT RUN

  • November 26, 2024
  • 1 reply
  • 0 views

For the last month we have not been able to pull any sales tax liability reports so that we can report our sales tax to various states and jurisdictions. We call for help and they told us they were aware of the issue with other people and gave me a support code. Its been 3 weeks an I have tried following up and keep getting the same response. This issue has caused us to rack up penalties and interest and are late on many states. QuickBooks support does not seem to care that our business is suffering. Has any one else had the same issue pulling the report? Has anyone found a work around to get sales tax liabilities for various state and jurisdictions? Any help would be greatly apricated because I fear QuickBooks will never solve the issue. 

    1 reply

    S
    Sherrie_F
    November 26, 2024

    I know how precious time is for everyone, @Jknorr, and I highly appreciate you highlighting this issue here in the Community.

     

    Upon checking our system, I discovered an ongoing investigation regarding an error while pulling up reports in QuickBooks Online. (INV-111544)

     

    With this, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and be informed promptly once the issue is resolved. I understand you already called them but it's the best we can do, given that they have the resources to look into this further. Rest assured, our product engineers are working diligently to provide a permanent fix so you can get back to business. 

     

    Here's how:

     

    1. Log in to your QuickBooks Online (QBO) company.
    2. Click the Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a summary of your concern, then click Continue.
    5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

     

    For future reference, I'd recommend this resource you can browse just in case you want to memorize reports in QuickBooks, so you do not have to go through the customization process again: Create, access, and modify memorized reports.

     

    I truly appreciate your patience and understanding as we work on this. Your questions and concerns are important to me, @Jknorr, so please don’t hesitate to let me know in the comments below. I'm eager to provide the support you need to streamline your reporting process and ensure everything runs smoothly. 

    J
    JknorrAuthor
    December 2, 2024

    We have contacted QB Support. We were issued the same number. This was about a month ago with no response and all our sales and use tax reporting is now late and being penalized and interest is adding up. No updates on how long it will take support to fix or even if it's possible. 

      Terms & ConditionsAccessibility statement