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americanm1
January 14, 2025
Question

Sales Tax Report- Inactive agencies

  • January 14, 2025
  • 1 reply
  • 0 views

Hello,

does anyone has the same issue of inactive agencies showing up on the sales tax report? It's been happening for more than a year. The only way to fix it is to go in to each affected invoice and click "see the math" and then click to edit the shipping address and save it without changing anything. It makes QBO re calculate the sales tax and that solve the issue. it's definitely a big affecting some of the invoices. I have to do it every single month for most invoices to get an accurate sales tax report. I called customer level and they reached level 3 engineering but they couldn't help as well. See attached photo.

1 reply

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MirriamM
January 14, 2025

We recognize that manually adjusting each invoice every month can be time-consuming and challenging, americanm1. Your dedication to maintaining accuracy and efficiency in your work is greatly appreciated.

 

To ensure you receive the assistance you need, I suggest reaching out to our Live Support Team. I know you've already been in touch with them, but they are equipped to provide immediate help to find a lasting solution. Your case will be prioritized, and our team will do their best to resolve this issue efficiently.

 

You can contact them by clicking the Help button at the top-right corner of your QuickBooks Online account and choosing the Assistant tab to get help from the QB Assistant. From there, enter your question and select Chat with us or Have us call you. Be sure to check their support hours to know when they're available.

 

If you need assistance with filing your sales tax return and keeping track of your sales tax payments, take a look at this helpful article. It offers guidance to help you avoid late submissions and additional fees: File your sales tax return and record sales tax payments in QuickBooks Online.

 

Our goal is to provide you with a seamless and efficient experience using QuickBooks Online. If you face any other challenges or have further inquiries about QBO, just message us, and we’ll be happy to help!

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americanm1Author
January 14, 2025

I've been in contact with them for total of more than 20 hours. i have 6 ticket numbers including engineering tickets but it seems that no one is able to find a solution. Do you have a point of contact for complaints to corporate? I couldn't find anything for US corporate information.

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