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J
JAF2
July 5, 2021
Question

TAX DEBIT PAYCYCLE INC

  • July 5, 2021
  • 4 replies
  • 0 views

I had this charge on my bank account, TAX DEBIT PAYCYCLE INC.  I don't know what it's for, I pay for the online and the simple payroll and pay those charges separately.  I can't find anything online and when I search the charge thru the intuit/quickbooks link nothing comes up. Does anyone know what this is from?? It's a weird amount too $77.64. We don't take online payments either so it's not from that. Thanks for any help. 

4 replies

Kristine Mae
Kristine Mae
July 5, 2021

Let's get this sorted out, JAF2.

 

If you're unable to recognize a charge on your account, you can check where it's coming from and why. Here's how:

  1. Click the Gear icon.
  2. Select Account and settings.
  3. Go to the Billing & Subscription tab.

From there, you can see your active subscriptions. 

 

You may also want to reach out to our customer care support to check the charge. Or, you can verify to your bank. 

 

Don't hesitate to let me know if you have other concerns. We're around to help you. Take care!

J
JAF2Author
July 6, 2021

I looked at that and it wasn't matching those charges.  I will contact customer care just wondered if anyone might know off hand. Thank you. 

john-pero
john-pero
July 6, 2021

Google search. PayCycle, Inc. provides online payment services. The Company offers payment, filing assistance, payroll management, workers compensation, and accounting services

 

It has been a division of Intuit since 2009. It could be your payroll subscription. Odd amounts may be due to sales tax. 

    J
    JVictoryBailey
    November 9, 2021

    Were you ever able to get an explanation as to what the charge was for? I just had one come through a clients account today. No idea what it is for.  

    R
    RCV
    November 10, 2021

    Thanks for checking in with us, JVictoryBailey.

     

    Your client can verify what's the charge amount by signing in to their Intuit account through the Customer Account Management Portal Site (CAMPS) website. This shows all QuickBooks subscriptions and billing history from the previous date period. Here are the steps to get there:

    1. Log in to My Account and sign in using your Intuit account credentials.
    2. Select View your transaction history under the Payment and Order Activity section. 
    3. On the Payment History page, click the Period drop-down and choose a date.
    4. Filter the list by date and time. The payment history can show both payments and refunds in your account within the last 360 days or one year.
    5. Tick the Details link next to the payment or refund to see more information. 

     

    They can also reach out to our Customer Support Team for our agent to provide detailed information about the charge for. They may call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

    1. Go to the Help icon on the top right. 
    2. Enter your concern in the search field.
    3. Choose Talk to a human.
    4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
    5. Press Contact us.
    6. Tick Continue. 
    7. Choose Chat or Get a callback.

     

    I have articles here that provide insights into understanding subscription charges:

     

    Feel free to visit our Account management page for more insights about managing your Intuit Account.

     

    This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Have a great day ahead.

    I
    info1579
    April 20, 2022

    Anyone have any updates on this? I've been charged three times now, and can't figure out why. 

    L
    LollyNino_C
    April 20, 2022

    Hello there, @info1579. I want to make sure that you're able to get the assistance that you need. 

     

    You can follow the steps to check the charges in your QuickBooks Online account provided by one of the colleagues above, Kristine Mae.

     

    Meanwhile, since the Community is a public forum, I suggest you contact our Technical Support team for assistance instead. They can pull up your account information within a secure environment, and investigate this issue for you.

     

    I'd recommend contacting our Support Team to review the security of your account. You can reach them using this link: Contact Payroll Support.

     

    I have articles here that provide insights into understanding subscription charges:

     

    The Community will always have your back if you need anything else in running your business in QuickBooks Online. Wishing you and your business continued success. 

    U
    usersusan2
    July 14, 2022

    I have been trying for MONTHS to obtain an explanation via all the avenues identified above.  No one can explain these funds extracted from our accounts by QBO

    B
    Bquick1
    July 28, 2023

    Something that I find seriously lacking with Intuit is the fact that no one seems to know what is going on. Here you have a forum question regarding a charge from a company that is affiliated with Quickbooks/Intuit and yet the only answer you get from support in this forum are the talking points. No real answer(s) just a scripted answer. 

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