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tml26772
February 7, 2025
Question

Taxes

  • February 7, 2025
  • 1 reply
  • 0 views

Our taxes have not been received by Missouri and there are no archived signed filings in quickbooks.  When i pull the tax payment record as well as the liability report in quickbooks, both say 5692. was paid and that i owe 109.  When I called quickbooks they say oh no we actually paid $5,801 dollars and gave me a electronic tracking number that the state of missouri does not recognize and cannot locate the payment. There was no filing in the archive so she manually added an unsigned form.

 

She said she cant help me and if I want the payment record in quickbooks to match what they paid (again no payment has been received by Missouri) than I would need to journal entry the discrepancy.  Is it not a basic expectation for the tax payments made by quickbooks to match what they record?  Also they will provide me with no valid proof of filing and indicated they will help me once we get a notice from the state.

 

Why would i need to journal entry to correct something they entered?  Why can I not get proof that they paid, especially considering none of the amounts match?

    1 reply

    T
    ThomasJosephD
    February 8, 2025

    We appreciate you bringing this concern to our attention and your initiative in clarifying the difference between the reported payment and the actual amount paid tml26772. I’m here to ensure you receive the help you need.

     

    Ensuring accurate payment records and properly accounting for all financial transactions is essential for minimizing the risk of errors or discrepancies.

     

    To maintain a clear history of transactions between the liability report and the actual amount paid by QuickBooks in your tax payment records, and to verify that the payment was received by the State of Missouri, we kindly encourage you to reach out to our support team once more. They are fully equipped with the tools to investigate and are committed to assisting you in resolving these.

    Here's how to contact our live expert:

    1. Sign in to your QuickBooks Online account.
    2. Click (?)Help at top right corner.
    3. Enter your concern, then hit Let's Talk.
    4. Select Contact Us to connect to live support agent.
    5. Choose a way connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    Please be guided that our support hours are as follows:

    • Plus, Essentials, Simple Start M-F 6AM to 6PM PT and Saturday 6AM to 3PM PT
    • Advance, they are open 24/7

     

    We appreciate your patience and are eager to resolve this. Meanwhile, you can create a Journal Entry (JE) as a temporary solution to accurately reflect the outflow of funds and the correct tax liability in your financial records.

    Moreover, QuickBooks also offers features to ensure the accuracy of your past filings. You can refer to this article for guidance on how to utilize these features.

     

    Additionally, I've included the following articles that may assist you as you move forward:

     

    We're here to help you integrate with various tax preparation tools, making data transfer easier. Your quick response will receive our immediate attention—just hit the Reply button.

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