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vigsm
January 31, 2025
Question

Taxes Are Coming Out of My Bank 2 Times

  • January 31, 2025
  • 1 reply
  • 0 views

CAN SOMEONE PLEASE HELP. HOLY SH*T I CAN'T CONTACT ANYONE AT QB OR INTUIT. THE AI CHATBOT KEEPS SAYING "The help channels are closed" ????? WHY? I select chat with a human and it responds with that, even though hours listed online show this is definitely open. I'm beyond angry. From what I see on my bank account Intuit is now taking DOUBLE the taxes out of my account. Once along with the payroll + more payments to the IRS. WTF IS GOING ON. I plan to cancel this within the next week if there is no solution... customer service is nonexistent.

1 reply

A
ArielI
January 31, 2025

I can only imagine how challenging it must be to be unable to reach anyone for help, especially regarding something as serious as tax deductions. Your concerns about the double withdrawals are entirely understandable, @vigsm. Let's work together to get clarity and find a solution.

 

First, with regard to your contact support concern, please take note that there are specific hours during which support is available. If you are using QuickBooks Online Payroll Core, support hours are Monday to Friday, from 6 AM to 6 PM PT. However, if you are using the Premium or Elite versions, you can contact support at any time.

 

Additionally, regarding your concern about double tax deductions, please check your email to see if you've received any messages regarding the deductions. If you haven't received an email, I recommend reaching out to our support team. They can conduct a thorough investigation of your account to address this matter.

 

  1. Sign in with your QuickBooks Online Payroll.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then key in the word "taxes" in the search field.
  4. Click the Contact Us.
  5. Then choose the Have us call you.

 

Also, you can refer to this article if you need steps on how you can run a report to view your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

 

Please know that we truly appreciate your patience and understanding. If you have any additional questions regarding managing your taxes in QuickBooks Online Payroll, please feel free to reach out. Our team is here to support you at any time.

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