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C
c2croof
January 6, 2025
Question

Taxes are not being deducted/calculated for ALL EMPLOYEES

  • January 6, 2025
  • 1 reply
  • 0 views

For 2 months now employee's Federal, Medicare and Social Security Taxes are not being deducted and or calculated correctly for all employees.  This is very frustrating because I'm having to manually enter it and I'm not even sure if I'm doing this correctly.  I tried calling customer support but got no where. Please help!

1 reply

Candice C
Candice C
January 6, 2025

Hey there, @c2croof. 

 

Welcome to the Community! I understand how frustrating any type of taxes can be this time of year. Let's work together to get this figured out and resolved. 

 

Before looking into your issue further, we'd like to ask you a few questions to help narrow down the cause of the problem: 

 

  • Is this happening to all employees or only some employees? 
  • Are the taxes being calculated correctly with the amount or not? Or is it not showing up at all? 

 

Any additional details you have will help us determine the next steps for your business. I'll be waiting for your reply! 

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