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R
Rigamarole City
April 1, 2025
Solved

Unemployment Insurance Discrepency

  • April 1, 2025
  • 1 reply
  • 0 views

Went online to pay my State Unemployment insurance and the number the State gives me differs from my QuickBooks amount.  I have QB Online.

 

Yes, my rate at the State and the rate in my QB account are the exact same percentage.  I inputted the gross earnings into the State Website, it multiplied the appropriate percentage, and gave me a dollar amount.  That amount differs from the amount in QB despite the correct percentage.

 

MY ISSUE:  It appears that QB is reducing the gross amount for some reason and that number is being incorrectly used for calculation purposes.  No idea what is being improperly deducted from the gross amount, or why.

 

Haven't changed anything recently as I haven't needed to.  Small business with one employee.  Percentage has not changed at the State level for going on three years now.

 

At the time of this writing, I have been on hold, without talking to a live human being, for 59 minutes.

 

Is anyone alive at QB right now?  Has anyone out there experienced this problem?

Best answer by MoiraskyeT

I appreciate you sharing the complete details of your issue, @Rigamarole City. I also acknowledge your attempts to contact QuickBooks live support for assistance.

 

Since the configuration for the State Unemployment Insurance (SUI) rate is set up correctly, but discrepancies in the calculations persist, I recommend reaching out to our live support team again.

 

They have the expertise to dig deeper into the issue and will work with you to find a resolution for accurately computing your insurance rate.

 

Here's how you can reach out within QuickBooks Online (QBO):

 

  1. Log into your QBO account.
  2. Navigate to the Help (?) icon located in the upper right corner of the page.
  3. Click on the Assistant tab for support from the QB assistant, or go to the Search tab and type in Contact Us to receive help from a specialist.
  4. Click on the Contact Us button when it appears.
  5. Select your preferred method of connecting with them:

 

  • Callback - to reserve your spot and get someone to call you back
  • Chat - to start with a conversation with an expert through chat

 

Please take note of the supporting hours of the Live Support Team. For more information, refer to this article: Get help with QuickBooks products and services.

 

For future reference, refer to this article to learn how to manage overpaid taxes in QuickBooks Payroll: Resolve a payroll tax overpayment.

 

Should you have any more questions or encounter any problems, please feel free to contact us. Our team is readily available and just a click or call away, eager to assist you with any challenges you may face.

1 reply

M
MoiraskyeTAnswer
April 1, 2025

I appreciate you sharing the complete details of your issue, @Rigamarole City. I also acknowledge your attempts to contact QuickBooks live support for assistance.

 

Since the configuration for the State Unemployment Insurance (SUI) rate is set up correctly, but discrepancies in the calculations persist, I recommend reaching out to our live support team again.

 

They have the expertise to dig deeper into the issue and will work with you to find a resolution for accurately computing your insurance rate.

 

Here's how you can reach out within QuickBooks Online (QBO):

 

  1. Log into your QBO account.
  2. Navigate to the Help (?) icon located in the upper right corner of the page.
  3. Click on the Assistant tab for support from the QB assistant, or go to the Search tab and type in Contact Us to receive help from a specialist.
  4. Click on the Contact Us button when it appears.
  5. Select your preferred method of connecting with them:

 

  • Callback - to reserve your spot and get someone to call you back
  • Chat - to start with a conversation with an expert through chat

 

Please take note of the supporting hours of the Live Support Team. For more information, refer to this article: Get help with QuickBooks products and services.

 

For future reference, refer to this article to learn how to manage overpaid taxes in QuickBooks Payroll: Resolve a payroll tax overpayment.

 

Should you have any more questions or encounter any problems, please feel free to contact us. Our team is readily available and just a click or call away, eager to assist you with any challenges you may face.

R
Rigamarole CityAuthor
April 1, 2025

UPDATE #1:  I got hold of someone after almost a 1 1/2 hour wait time.  After a 20 minute conversation, a "Corrections Case" was initiated.  The person I talked to over the phone told me that the initial case number that I was given would be cancelled and I would be given a new number when it went up the chain, which would be confirmed via email.  QB sent me an email with a case number informing me that the matter would be completed within 30 - 40 days.  A 1/2 hour later I received another email cancelling my correction request.  As of this writing, I have not been sent a new email with an updated number so, to get to the point, I have no idea if it has been cancelled altogether or if I am in the pipeline to get this fixed.

 

 

J
JeveeAdvin__la
April 1, 2025

While I'd like to assist you, Rigamarole City. We cannot access your account details directly in the Community for security reasons. I recommend reaching out to customer service again to check the status of your case and to confirm if a new case number is needed. I'll provide the steps below.


Here's how:

 

1. Log into your QuickBooks Online account.
2. Click on the Help button located at the top of the page.
3. Navigate to the Search tab, enter your query, and press enter on your keyboard.
4. Select Contact Us.
5. Under the Callback option, click on the Have us call you button to input your details.
6. Finally, choose Get a Call to receive a callback from support.

 

 

For a comprehensive guide on obtaining assistance with your QuickBooks product or service, check out this article: Get help with QuickBooks products and services.


Moreover, we can check out this article to handle underpaid taxes in QuickBooks Payroll: Fix underpaid payroll taxes.


If you have more questions about insurance discrepancies, please don’t hesitate to reach out again. We are here to provide continuous assistance. Have a nice one.

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