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Matthew141618
September 26, 2024
Question

Unresponsive customer service?

  • September 26, 2024
  • 1 reply
  • 0 views

Has anyone had just awful experience with QBO customer service being unresponsive? I have multiple cases unresolved, one from 7 months ago. The most recent is they did not file my 2023 UI and Oregon Family Leave and I am getting penalized for it. I sent the paperwork to the tax resolution 2 weeks ago and they still have not responded. I have to keep calling and now they are telling me it isn't their issue and it had to do with the move from Desktop to Online.

 

I am at my end with them and have now been on hold for 30 minutes because QBO transferred me to QB Desktop...or so they say. 

 

I don't know what to do with them since they are so unresponsive and unhelpful

    1 reply

    M
    MirriamM
    September 26, 2024

    Your opinion and feedback are greatly appreciated, Matthew.

    Here at Intuit, it's our goal to address the needs of every QuickBooks user around the globe and make sure you get the best experience possible. I can see the inconvenience this has caused you.

     

    As much as I would like to help, we're unable to locate your account in the Community space. As a result, I recommend contacting our Customer Care Team once more. I know you have, but only them can access your account and determine why the the 2023 UI and Oregon Family Leave wasn't filed. You can then provide your case or reference number. This way, you won't be repeating yourself.

     

    To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

     

    If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have, Matthew.

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