W-2 and W-3 WRONG deadline approaching and no help in sight

We have been utilizing quickbooks desktop for the past 10 years, but they have made it so we had no other choice but to transfer to QB online, which is a subpar program at best. When i went to print my W2's to mail they were incorrect. Not only have they failed to fix this, but its Jan 30, i havent heard a word from them, and my page says that they are being filed. The first problem with that is i had all of my auto payments turned off, i didn't want them doing anything FOR me. Now, i have no way to fix the issue, and i'm stuck in limbo. If they would just confirm they arent going to send it in i could print the W2 and W3 from a different program and mail in the hard copies to the correct destinations. However, the only response i get is that they sent the issue to the backend where they will fix it. 

WHEN will they fix it? It was brought to their attention nearly 2 weeks ago and besides me contacting them multiple times, there is still no resolve. 

Are they going to submit the corrected versions for me after its all said and done and they don't get it fixed in time?

Beyond that, why are there so many errors with this software? If the "backend" team is so busy it has yet to get to my issue, then what on earth do we even have access to this software for? Seems like it needs to be shutdown, fix all the issues and then maybe we can try again.

I NEVER once had any issues out of desktop.