Question

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it

Forum|Forum|6 years ago
March 13, 2020
2 replies
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I'm receiving error "You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it" when I try to match my tax payment expense with a required tax payment.

QuickBooks Online

R

ReyJohn_D

Thank you for joining us here in the Community, @lburke88.

The possible reason why you’re getting this error is because the account type connected with your bank isn’t credit card or bank category. I’d be glad to show you how to review and edit the account type.

Go to the Transactions menu.
Select Banking.
Click the drop-down menu ▼ and select the bank account.
Click on the pencil icon ✎.
Choose Edit account info.
Click the drop-down menu ▼ under the Account Type and select either Bank or Credit Card.

After reviewing the account type, you can refer to the articles below:

Feel free to read this article if you have any other transactions to review in your register in the future: How you can review a transaction in your account register.

Fill me in if you have further concerns. I’ll be here to help. Have a nice day!

L

lburke88Author

Unfortunately the account was already connected as a credit card. Could I please have some other possible solutions?

Thank you,

Liam Burke

M

Mark_R

I appreciate you getting back to us and following the steps provided by my peer above, @lburke88.

Let's perform some troubleshooting steps to get rid of the error and get you back to working order.

To check if it's a data issue, let's try logging in to your QuickBooks Online (QBO) account via a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.

To use a private browser, here's how:

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + N
Safari: Command + Option + N

If this works, it means that you need to clear your browser's cache so the system can start fresh.

If you get the same result while using a private browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

You might want to read this article to learn how to manage your sales tax payments: Manage sales tax payments in QuickBooks Online.

Keep in touch if you need more help with your sales tax, or if there's anything else I can do for you. I always have your back and am always happy to help. Have a great day.

J

JPS148

I'm having this same issue. I am unable to reconcile the payment each month when I update my actual bank information. I tried working through this by managing my sales tax payments, but when I go back to reconcile, it will not allow me to attach to the correct state liability account. Very frustrating as I have a list of tax liability payments that I can't reconcile.

Tori B

Hey there, @JPS148.

Thanks for taking the time to follow along with the thread and sharing your concerns here in the QuickBooks Community.

I recommend trying the suggested steps by my colleague, Mark, above. Using a private browser plays the same role as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like not reconciling the payment each month.

If using a private browser seems to work for you, let's go ahead and clear the cache of your browser. I've included the links for all supported browsers that contain the steps to clear the cache below.

After clearing the cache, please make sure to restart your browser so the changes can take effect.

If you're still unable to reconcile the payment, I recommend contacting our Support Team. This way, one of our support agents can review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with an agent.