Account Management
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There has been a number occurrences where it seems to be disconnecting users, when they try and reset there account it says 'User not found'. When you go into the my team section the users account details are there but it says user disconnected and you have to re send the invite. This has happened multiple times to different users in the team and they are only able to gain access once the invite has been resent from the admin. Is any one able to advise if they have experienced anything similar?
I am an accountant with a number of clients on wholesale billing on QB online. I want to add someone as QB self employed on to our wholsesale billing. When I do it it just adds me as the user for self employed and not the client. How do I set it up under my billing but with them as master admin ?
All of a sudden in Pay Bills Bills to pay are showing credits to be applied when in fact there should not be any credits. Have restarted computer, run Veryfy and Rebuild, and File Doctor but none have solved the problem.
I have taken on a new client whose old accountant held their licence. They have cancelled the client on their billing licence. Now my client can’t add me as their billing subscription as it just comes up with an error message. Has anyone encountered this?
