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September 1, 2023
Question

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

  • September 1, 2023
  • 25 replies
  • 0 views
I even reset the password and tried again and it still won't connect with Venmo and download the transactions.

25 replies

September 1, 2023

I appreciate the initial steps you've performed, @active waggers. I understand that encountering issues with account connections can be challenging, and I want to assure you that I'm here to assist you. I will do my best to provide you with the necessary information and help to resolve this matter.

 

To start, did you encounter any error messages while attempting to connect to Venmo? If yes, I'd like to ask what specific error message that is. This will enable me to provide you with precise assistance and customized solutions for the particular error you are encountering. Any additional information would be greatly appreciated.

 

While waiting for your response, you can manually upload your bank transactions into your QuickBooks account. Begin by logging in to your bank's website and following the instructions on how to download the transactions.

 

Here's how to upload the file:

 

  1. Select Banking from the sidebar menu, then go to the Banking tab.
  2. Choose Upload from file from the Link account drop-down arrow.
  3. Hit Drag and drop or select files and choose the file you downloaded from your bank.
  4. Select the file then hit Open.
  5. Follow the on-screen instructions, then click Next.
  6. When you’re ready, select Let's go.

 

You can then review and categorize your transactions to make sure they're correctly assigned to the appropriate accounts

 

Additionally, I've included these articles that'll help you what to do when you encounter error messages when you encounter bank errors in QuickBooks Online:

 

 

We understand that connecting Venmo to QuickBooks Online should be a smooth process, and we apologize for any inconvenience this may have caused you. We want you to know that we are here to support you and are happy to assist you with any additional questions you may have. Simply reply to this message, and we will respond promptly. Stay safe.

September 1, 2023

Thank you for your reply. I used to do it manually and it would take so long. I just cannot understand why it suddenly won't work. I tried to log in directly onto Venmo with the same credentials and I do not have any issues. It is only when I try to "connect bank" in Quickbooks that I do. Attaching a screen shot and will send another shortly.

December 6, 2023

I'm having the exact same issue. I'll bet its an issue with Quickbooks and not Venmo. I changed my p/w in Venmo and made double sure that I had everything correct and the connection still did not work. 

September 1, 2023

I'm having the exact same issue. It's SOOOO frustrating.

September 3, 2023

I'm also having this same issue. I know venmo is notorious for connecting poorly with qucikbooks.

 

i've had this happen some time ago, it took about a week or two to resolve it self. Just keep trying - but don't manually add your tractions if you can help it - it'll make things more complicated when things do start to sync.

September 1, 2023

I'm having the exact same issue. It's SOOOO frustrating.

September 1, 2023

Hello, there! We understand the frustration and inconvenience caused by the runtime error you're experiencing and how this can affect on your banking activities. 

 

We have received reports about Error 103. We suggest contacting our Support Team to be added to the list of affected users. We cannot give an exact timeframe for resolving this issue. However, our engineers are doing their best to fix the problem. We will keep you informed through email as we make progress towards finding a fix.

 

To contact support:

 

  1. Sign in to your QuickBooks Online company. 
  2. Select Help (?).
  3. Click either tab to get started: Assistant or Talk to human.
  4. Search Contact Us,  then Start a chat with a support expert.

 

Feel free to visit these articles moving forward for your reference in managing bank transactions in QuickBooks Online: 

 

 

Know that the Community team is available 24/7, and we are looking forward to assisting you if you have other QuickBooks-related concerns. Have a prosperous year!

September 7, 2023

I was told by Venmo that you can no longer connect QB to Venmo. Was that information correct?

September 4, 2023

I have the exact same issue.

September 4, 2023

Hello there, @fullcourthoops22.

 

I understand how frustrating it must be to encounter different error codes during the connection.

 

Upon checking here, we have an ongoing investigation into this error 103 when connecting Venmo to QBO. We also received several reports regarding other users having the same issue. Rest assured, our product engineering team is doing their best to resolve this error ensuring a seamless integration between Venmo and QBO. We appreciate your patience and understanding as we work towards a solution.

 

That said, I recommend reaching out directly to our QuickBooks Support team so you'll be added to the list of affected users. This way, you'll be notified via email once there's an update about the fix.
 

Here’s how you can reach out to them:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Press the Contact Us button.
  3. Enter your question in the box and hit Let's talk.
  4. Choose the best way you'll want to reach out to us.

 

Please check their available hours since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 

Moreover, I'm adding this article to learn what to do if you see error messages or don't see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.


As always, I'm here if you have questions about connecting banks in QuickBooks. I'm looking forward to assisting you again. Have a good one.

September 5, 2023

I have the same issue today. First it said my secondary authentication number didn't work, so I tried to sign in. Then I did "go to bank" and was able to sign in to Venmo fine. Tried to sign in again, nope.

It's annoying that I have to get an authentication code each time, so I only do Venmo at month end. Fortunately it is for my husband's account and not a client! Now this added mess.

 

September 5, 2023

Having exact same issues. Upgraded our QBO acct a couple months ago and began having to reconnect Venmo 4-5 times per week and now it won't connect at all even though user name and password work fine on Venmo.

September 5, 2023

Thanks for joining this conversation, dwellwell

 

Maintaining a connection between Venmo and QuickBooks is important for consistently and accurately recording your financial transactions in your accounting records. 

 

Upon checking our record, the investigation is still in-progress. I understand that this needs to be fixed as soon as possible. Our engineers are investigating this issue. Rest assured we will provide an update once information is available. 
 

While our engineers are looking into this, I recommend contacting our Support Team to add your company details as one of the affected users. Here's how:

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.

 

 Rest assured we will provide an update once information is available. Know that you can always post in the Community if you have other questions. Take care and stay safe.

September 6, 2023

Yes I'm having the exact same problem. error code 103

Havent been able to link to venmo since aug 28th and its getting frustrating.

Ive updated password, works perfectly fine in the venmo app. just nothing works through QB or directly online. Unauthroized Auth error shows when trying to login online. Ive cleared cache, gone incognito, all the above... still not working

September 6, 2023

I understand the importance of linking your Vemo account to QuickBooks Online, chrisllc.

 

I've checked our system and found out that the investigation related to error 103 is still in progress. Our engineering team is actively working to resolve this issue. 

 

I recommend contacting our QuickBooks Support Team. They have the tools and will include you as an impacted user, making sure you receive a notification once the issue is resolved.

 

Here are the steps to follow:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

In the meantime, I suggest manually uploading the transactions to the program. This way, you can continue categorizing your data and put them into the correct account.

 

Moreover, I've added an article that'll help you review your accounts in QuickBooks to ensure they match your bank and credit card statements: Reconciliation Workflow.

 

We appreciate your patience on this matter. Please keep us posted if you need additional assistance managing your Bank feeds. We're always here to help you out.

September 7, 2023

I contacted Venmo &  was told that they no longer connect to QuickBooks.. QuickBooks had told me too contact them about the issue. Really poor communication from QB if this is true.

September 9, 2023

I'm also having the same issue. I hope QBO can resolve this soon because it is impeding my workflow. @arkvalleyinfo- it would be helpful if you could provide a timeline for this fix.

Adrian_A
September 9, 2023

Hi nitwa_rosa,

 

I understand how it feels when an issue prevents you from connecting Venmo to QuickBooks Online.

 

As of now, I'm unable to provide a turnaround time on when it gets resolved. With that, I suggest getting in touch with our phone experts so we can add you as one of the impacted users. From then, you'll receive updates about the investigation through email.

 

Once the issue is fixed, you can categorize the transactions to ensure they're recorded to the correct designated account. Here's an article as your guide: Categorize online bank transactions in QuickBooks Online.

 

We appreciate your patience while we're working to have a permanent resolution of this matter.

September 10, 2023

What is the best way to get in touch with a phone expert?

September 10, 2023

At this point I'm starting to wonder not if anyone is having issues with Venmo, but is anyone not having issues and actually able to connect to Venmo via quickbooks.   Given the number of people on this post, it is disappointing that we aren't getting quicker resolution and updates.