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September 1, 2023
Question

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

  • September 1, 2023
  • 25 replies
  • 0 views
I even reset the password and tried again and it still won't connect with Venmo and download the transactions.

25 replies

September 11, 2023

I am having the same problem.  I called Venmo and Quickbooks support, with no luck.  I too can log in to Venmo with no problems directly from their website, but in Quickbooks, I'm receiving the error code 103 which indicates that my userid or password is incorrect.  It is not.  Tried clearing my cache - still no luck.  Tried logging in from an incognito window - still no luck. 

 

I use Venmo with Quickbooks for my business and this is really becoming a problem.  Can you help??

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Adrian_A
September 11, 2023

I appreciate you for performing some steps to isolate the issue, and thank you for adding a screenshot, tinagbrown. 

 

I understand how you feel. It can be really challenging when you encounter errors upon logging into your Venmo account through QuickBooks.

 

I want to ensure that an urgent resolution about it has to be made. Thus, I recommend getting in touch with our technical team so we can gather your company information and start an investigation. You can do so by clicking the ? Help icon.

 

Once the issue is fixed, you can categorize the transactions to ensure they're recorded to the correct designated account. Here's an article as your guide: Categorize online bank transactions in QuickBooks Online.

 

Also, we removed your added screenshot to help prevent your company from any fraudulent activities since it contains a personal identifiable information.

 

We appreciate your patience while we're working to have a permanent resolution of this matter.

September 11, 2023

Replying to bump this thread because I'm experiencing the same issues described by OP // other users 

I can login to Venmo fine but when I try to reconnect in Quickbooks it fails and pushes me to contact support 

 

Waiting for QB eng to fix this connection! 

September 12, 2023

Hi all, I have been troubled with same issue for a last couple of weeks but today I was able to connect my venmo account to QBO!! It seems like QBO engineers resolved this issue finally. Please go and try your connections!

September 12, 2023

Hello users, 

I have been troubled with same issue for a last couple of weeks but today I was able to reconnect my venmo account to QBO!! It seems like the issue was resolved by QB engineers finally. Please go and get your connection back!

September 12, 2023

Wish I could say it's working for me, but it's not unfortunately.

September 20, 2023

Same problem. I enter my Venmo credentials (yes...they are correct) and it fails to connect in QB with an error code 103. Venmo support says it is a Quickbooks issue. 

I've done all of the various things mentioned in this thread. No love.

September 20, 2023

Thanks for becoming part of the Community and getting involved with this thread, SheeperFL. I appreciate your detailed information about what you've tried so far.

 

There's currently an ongoing investigation about Venmo bank feeds not working and displaying a 103 error code. While our Product Investigations team is working on a solution for this, you can get in touch with our Customer Care team and request to be added to the investigation as an affected user. This ensures you'll receive email notifications about any updates relating to it.

 

When you get in touch with an agent, be sure to reference the investigation's case number (INV-92329). This will help them to better understand what you're contacting them about.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

Please feel welcome to send a reply if there's any questions. Have a great Wednesday!

September 21, 2023

I am also experiencing this issue.  I contacted Venmo and they indicate it is an issue on the part of QB.  My credentials work when logging directly into Venmo either on the website or on the app but QB won't connect.

DivinaMercy_N
September 21, 2023

Hi there, @RMP-1. I'll discuss some information about the connection issue with Venmo and QuickBooks Online (QBO).

 

Currently, there's still an ongoing investigation about having trouble connecting Venmo to QBO as well as receiving error 103 (INV-92329). I know how difficult it is to not have this function as expected. Please know that resolving this is our top priority. Our product engineers are continuously working to determine the cause and provide an accurate solution. 

 

With that said, I recommend reaching out to our Phone support team to add your account to the list of affected users. Once linked, you'll receive updates regarding the status of this issue via email. Here's how:

 

  1. Navigate to the Help menu and go to the Search tab.
  2. Select Contact Us and enter a brief description of your concern or the investigation number. Example: INV-92329.
  3. Click Continue.
  4. Then, choose either the Chat or Call option to connect with them.

 

You can also manually add transactions from your Venmo account to QBO via CSV files in the meantime. Once the connection is fixed, you can then match those with the entries in your program.

 

It's also recommended to regularly perform the reconciliation process to ensure the balance of your accounts in QBO matches your real-life bank statements. 

 

If you have other concerns about the connection of your other banks to QBO, please don't hesitate to add a reply below. I'm always here ready to provide an immediate response to help fix it.

September 21, 2023

Your chat is unavailable and your help channels are closed. So your suggestion as to logging the issue is not working at all either.

September 24, 2023

I've had the same problem.  I called and logged the problem with the quickbooks support team and received an email implying it was fixed.  It is not.   A couple days ago I reached out to support via chat.  They informed me that the investigation had been closed.  After about 30 minutes of watching my screen, they finally agreed it is no longer fixed.   Can anyone confirm there is still an active investigation?   Is this working for others yet or still a problem?   Almost a month later and this still isn't fixed!  Not cool Quickbooks :-(. 

September 24, 2023

It's still not working for me.  I just tried.  Really not cool.

Nicole_N
September 24, 2023

Thanks for letting us know that you're having the same problem regarding banking issues with Venmo, @BABSR, and @RMP-1. I recognize the inconvenience caused by this that hinders you from completing your tasks effectively. Let me provide you with some updates about it.

 

Please know that there's still an ongoing investigation about having difficulties connecting Venmo to QBO. Rest assured that our product engineering team is actively working on resolving the issue and ensuring that it is permanently fixed. Hopefully, you will be able to connect your Venmo account successfully and get back to working order.

 

To ensure you'll be included in the list of affected users, I recommend reaching out to our Support team. This way, you will receive updates on the progress of the investigation. Here's how you can reach out to them:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

Please consider checking their available hours since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 

While we don't have a specific time frame for when this will be fixed, I don’t want to leave you empty-handed. You can manually upload your bank transactions using CSV files into your QuickBooks account in the meantime. Then review and categorize your transactions to make sure they're correctly assigned to the appropriate accounts.


We are committed to making things right for you and appreciate your patience while we work to resolve this issue. Know that we are willing to address any further inquiries you may have. Just respond to this message, and we will reply promptly. 

October 14, 2023

Hi there, @mike142.

 

We understand how important it is for you to be able to connect with Venmo and download your transactions efficiently, but at this moment this is still under investigation (INV-93253).

 

We are working to determine the cause of this issue and will send you an update through email as soon as we get a solution.

 

You can contact our support team for them to be able to add you as one of the affected users and be notified via email.

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

Additionally, you can check out these articles to learn how to Set up bank rules to categorize online banking transactions in QuickBooks Online and Categorize online bank transactions in QuickBooks Online

 

Please don't hesitate to reach out if you have any other questions or concerns. Keep safe.

October 20, 2023

I am having the same issue. I spoke with customer support yesterday and they said it was an issue they were currently working on and expected to have it resolved within hours. it is still not fixed. 

tried the incognito window, tried manually entering log in info, tried clearing cache. 

it is the same error 103. 

I have three bank accounts linked to my qbo, and 2 of them currently don't sync properly (I gave up years ago on paypal and download those transactions manually) it is beyond frustrating that I may have to do that for venmo as well...tho I am waiting hoping for resolution and don't want to create a bunch of double transactions. 

 

October 20, 2023

Ha ha, within hours! Judging by this thread, they've been working diligently for six weeks and haven't made any progress.

November 1, 2023

I've been having conversations with Venmo through email for about 2 months now regarding this issue as well.  Strangely, it randomly connected and downloaded transactions just 3 weeks ago but has failed to sync since then.  I just got an email today from their customer support team and they said that this feature is not supported and even more strange stated that it has never been supported.......Well, I've been syncing just fine for the 8-9 months prior to the issue.

 

Anyone get any updates on this?

MJoy_D
November 1, 2023

I can provide you with information about the error 103 that you're encountering with Venmo, @MBF

 

Our team is still working to identify the cause of the issue you're experiencing with Venmo. We want to assure you that we are doing our best to provide a solution as soon as possible. I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 93253.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

 

Please know that you can always drop by here if you need any help or further information with Venmo. I will be happy to assist you further. Have a wonderful day!

November 7, 2023

I'm also having the same issue. I haven't been able to sync Venmo with QB since September. It's incredibly frustrating and unacceptable. Please fix this!

 

I've tried reconnecting on both my laptop and the app with no success. I usually get error code 103 but today got error code 106.

November 7, 2023

Hi there, Pete.

Currently, we have an ongoing investigation about getting an error 106 after linking a Venmo account. Our Product Engineers are actively addressing this issue and are working hard to come up with a resolution as soon as possible.

 

 To be added to the list of affected users and receive updates, I suggest contacting our Customer Support Team. Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose Have us call you to connect with us.

 

I've included an article that'll help you check your financial records: Download the most recent bank and credit card transactions in QuickBooks Online (intuit.com).

 

We appreciate your patience throughout this process. If you have further concerns about linking your Venmo account, comment below. Take care and stay safe!