Question

Direct Deposit Activation

Forum|Forum|5 years ago
September 1, 2020
14 replies
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I have created a new company and am trying to activate Direct Deposit. I get error code 40010 and a message that reads "We're unable to complete your request with this email. Contact your admin to activate direct deposit." I am logged in as the admin. I have contacted support and was told from a prerecorded message to use the F1 Help on QB. After doing this I was directed to call a number which again told me to use the F1 Help feature.

QuickBooks Desktop

JasroV

I appreciate you for sharing the error message you’ve received on your end, @zzipstopvanna.

Let's perform some troubleshooting steps to get around this. I recommend running the Verify/Rebuild Utility. This helps diagnose and fix unexpected behavior in a company file.

Here’s how to do it in your QuickBooks Desktop (QBDT) software:

Go to the File menu then Utilities.
Select Verify Data then wait until the diagnosis is done.
If there are issues, proceed to rebuilding the company file.
Tap File menu and Utilities again.
Use Rebuild Data this time then click OK.
Follow the onscreen steps to finish the process.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

Additionally, you’ll want to check this link in contacting our Support team: intuit.me/qbdt (make sure all characters are lower case to message us and we can assist you there).

Once you’re all set, check this article for reference by the time you’ll need to reactivate your direct deposit in QBDT: Set up your company payroll for direct deposit.

I’m all ears if you have other questions about direct deposits in your QBDT software. Take care!

Z

zzipstopvannaAuthor

Thank you for your quick response. I followed your instructions: verified the data and there were no issues. I tried setting up direct deposit again and got the same 40010 Error.

M

Mark_R

Thanks for posting here in the Community, @zzipstopvanna.

At this time, we have an ongoing issue where users aren't able to activate or sign up for a direct deposit. Rest assured that our product engineers are diligently working for a fix.

As a workaround, you can try opening your QuickBooks Desktop as admin. To do that, right-click on the QuickBooks icon on your computer and select Run As Administrator. Then, try to activate direct deposit again.

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-48422.

To reach them, please follow the steps below:

Go to the Help menu and select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Continue.
We’ll provide you a few support options. Select which one is best for you.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.

Thank you for your patience while we work for a fix. Please post a reply below if you have other concerns with QuickBooks Desktop. I'll be more than happy to assist you again. Have a great day and take care always.

S

Super5

We have activated direct deposit for 3 different companies(3 different clients). We started since August 3rd or 4th of 2020 and yet no activation yet. All relevant information provided when we were following direct deposit process. Since than - Every week - we are following this issue with them. They provided case # and give us stupid reply in terms of Driver license has different address than company bank account (Obvious - Owner cannot change their address on Driver license based on business purchase - completely stupid answer) and in next call referring some other issue for same client. Whosoever front workers with intuit have zero knowledge about matter and when we asked connect us through your back office who mainly work or knowledgeable - they don't have any direct #. Horrible. They provided case number and each time different reason for non activation and yet questionable as they don't know.

We never have such issue until July for any direct deposit activation. 2 days and we all set with activation.

With such poor service and respond - our clients are so nice that they still write check manually and hoping that next payroll - we will give them direct deposit facility. 1 and half month - no response yet.

It is completely unprofessional behavior. Does any one have same issue as we are facing recently?

Any alternative option or how to get this problem resolved? We really need some help asap. High time. verge of loosing that client just because of QuickBooks fantastic service of direct deposit activation.

Please help us out - if someone have some input for this.

G

GlinetteC

I know it can be frustrating when you're unable to complete a task due to unusual responses in the software, Super5.

If you haven't already, I've got another workaround you may try doing. We can try setting up Internet Explorer as the default browser and adding trusted sites *.intuit.com and *.intuit.net. And then, open QuickBooks as Admin. Right-click on the QB icon and select Run As Admin. Once done, try activating the direct deposit again.

If the issue persists, it would be best to reach out to our Customer Care Support team again. That way, you will receive a notification once an update is available. You can follow the steps provided by my colleague in the previous replies.

Your patience and understanding are much appreciated as we're working for a permanent fix.

S

Super5

Problem is not about setup. We already attempt to activate and got activation attempt confirmation too but next process where intuit verify all information and 2 small withdrawals occurred from clients bank account - yet not occurred. Email - which we received on same day about 10:50 Am mentioning "bank account connection declined" and about 10:58am second email - same day mentioning "Courtesy Notification - Hold removed" - On this note - with excitement - we tried to look up 2 small withdrawal from bank account and unable to see anything not that day but not upto now. When we called "Customer Care" and give case number - ok - backoffice mainly handling direct deposit activation - we put request and they will call you in 24 hours. Never Occurred. Is it really small matter? In Today's world - we need to tell client that if you want direct deposit services - we are not sure but within 2 to 3 month, we will have this for you. Amazing job by Quickbook Team.

As per verification concern - we personally verified everything with bank officer too about this bank account setup. all correct. Owner's information all correct than what is a problem. If someone tell us exact problem - we may try to look further.

We need to run payroll for 3 companies on Direct deposit and waiting since 1 and half month. We have not received any rejection email from intuit so far about direct deposit. so still they are investigating? This long?

Quickbook is helping so well to loose our client probably in few days.

Some professional look through this and provide us feedback - what will be scenario and why this occurred. We are looking for solution of this problem.

B

beaudett

Good afternoon, I am also trying to get direct deposit set up for a client to no avail. Nothing happens after I have accepted and submitted. I have followed all the messages here and have tried all the suggests but nothing worked. I realize from previous posts that the engineers are working on it. Is there an estimated time frame when this will be up and running again? Thank you.

R

Ryan_M

Hi @beaudett,

Thanks for joining the thread. I'll point you in the right direction for support with your query.

The investigation for this specific issue is still active. At this time, an ETA for the solution is unavailable. What you can do is contact our Technical Support team. What they can do is add you to the list of our affected users. This way, you'll get a notification email whenever there's an update on this investigation.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

Another option for you to pay employees while the direct deposit is unavailable is to print paper checks. Take a look at this article for the complete steps: Print your paychecks in QuickBooks Desktop.

Feel free to drop a comment below if you have other concerns. I'll be sure to take care of them for you.

B

beaudett

Good morning,

I was wondering if there was an update as to when this was going to be fixed. I did call support and spent 2.5 hours on the phone with them but nothing was able to be corrected. I feel that it is due to intuit adding the sign in screen so they can see what products are being used. The client has signed up for QB online. I used their log-in then received a message that they were not allowed to set up direct deposit and to get permission from the admin. They already have all the permissions so I'm not sure how to get rid of that message to hopefully get this to work. The client did write paper checks this week and made the statement that this needed to be fixed by next week. I would greatly appreciate any updates. When I spoke to support they gave me a new case number so I don't know if I will receive any of the updates that was referred to in previous posts. Thank you.

L

lancpay

Here's an idea QB - why don't you just fix this issue that has been obviously a PROBLEM since September of 2020. I had no luck with a callback and now I have to explain to a brand new client that I can't send his payroll by Direct Deposit. How embarrassing for all of us to explain to our clients. GET THIS FIXED!!!!!!!!!!!!!

V

VBS

Amen! I AGREE with lancpay !

JessT

Thank you for joining the thread, daniep.

I know you read the long thread, so I will go straight to the information you need to know.

We found out that Errors 40001, 40010, and 40002 have something to do with the user ID in our system. Please contact our Support team, so they can troubleshoot this for you. You can tell them you are affected by this issue: INV-49462.

Bumping up this reference: Set up your company payroll for direct deposit. It also includes information about setting up direct deposit for employees and contractors.

If you need help in the future, please don't hesitate to go back to this thread. Have a good one!

D

daniep

No, no, no. This issue isn't resolved. Stop offering the same responses over and over. Either fix the issue or be honest and say "we don't have a solution and you should look for another payroll system." Stop trying to sell me more Intuit products when what I have right now doesn't work.

A

accountant 1

Dear Mr. Goodarzi,

Hope you receive this email and does not get lost in many email that you receive.

Many accountant are now extremely unhappy with what is going on Direct deposit side of the Intuit. We have lost many clients since the direct deposit issue is no longer working and we cannot retain clients anymore.

When we set up the ne client and set up the direct deposit verification, the submit button goes into a loop and never complete the process. We among many accountants have been calling the customer and tech support and they have promised some of us for over couple months that they are working to resolve the issue and nothing is happening, of course if tech support that we are calling are able to speak English and understand what we are asking, their level of professionalism is extremely poor and so many back ground noise. It feels that we are calling someone home rather than Intuit tech support.

I would suggest that you try to call them and see what we experience.

At least , you could provide some form of acknowledgement or newsletter to let the community know about the issue and how to remedy this. Many of us are looking into alternative option and we are hoping that we do not have to make this decision and transition all of our clients to other alternative.

As a CEO , you are obligated to provide us some information, we are all in dark.

B

beaudett

I was finally able to get the client I needed set up with the direct deposit and verification. I did the manual update in 2020 version and miraculously it worked. I am still having trouble with the verification for another client. They sent a notice on how to fix it which turned into a nightmare and it is still not fixed. I will have to call support to see what happens now.

D

DE20

I followed the steps suggested in this conversation but I keep getting error code 50004. Can anyone help me so I can activate direct deposit?

M

Maybelle_S

I appreciate following the steps suggested above, @DE20.

I've checked our records here and found that the investigation (INV-48422) is still open. I'd recommend getting in touch with our Customer Support Team so they can add your account to the affected user. They will also send you an update through email once it's fixed.

You can follow the steps given by my colleague @MaryLandT, to connect with them.

To know more about requesting DD increase and handling employee's data, please visit the links below.

Kindly update this thread after contacting live support. I want to make sure this is taken care of for you. Take care.

J

JosephL1

This is unacceptable for a company who claims that Direcr Deposit is one of their features. It has been how many months? (8 Months as of April) I will be switching my payroll clients to a more reliable payroll provider.

K

KellyT2020

First I am confused as to why this is Direct Deposit Activation - we already have perfectly good and working Direct Deposit Subscription going. I am simply trying to Update your payroll account info by July 31, 2021.

I have several clients we use the same subscription for and am getting the following message

Error Code : 40001

Something’s not right. We’re unable to complete your request at the moment. Contact our support team for assistance.

I have attempted the work around to Verify Data and Rebuild and that work around didn't work.

Can I be put on a list of clients with issues with this update that is being required?

Thank you!

G

Giovann_G

Hi, KellyT2020.

I know the importance of keeping everything on track. I'll make sure that this will be taken care of as soon as possible.

Your QuickBooks Realm ID is probably different from what we have in our payroll records. Please ensure that your QuickBooks Desktop and payroll tax table is up-to-date. You can check this resource for your reference: Latest payroll news and updates.

Also, you can contact our Payroll Team. They have the tools to pull up your account and include you in the list of affected users.

Here's how:

Go to Help, then select QuickBooks Desktop Help.
Hit Contact Us.
Enter a short description of your concern.
Click Let's talk and then choose a way to connect.

Support hours are from Monday to Friday 6 AM to 6 PM PT.

For future reference, you can review this material to know more about dealing with some direct deposit problems: Fix direct deposit issue.

Let us know if you have further concerns about direct deposit. We're always here to back you up. Take care!

J

jamespaul

Hello, Jem.

Before we take this to our support, I have a few troubleshooting steps to help you resolve the error code 40010.

Make sure you're signed in as an administrator of the company file to activate the Direct Deposit service. Simply click the File menu, then select Close Company/Log off. Then, sign in with your admin credentials.

If you're logged in as an admin, have you tried doing the Verify/Rebuild process? If not, you'll want to run it to fix the error code.

Sometimes, a data issue within the company file (possibly your admin login) can prevent you from activating the Direct Deposit service. Here's how to run the utility:

Go to the File menu, then hover on Utilities.
Select Verify Data, then wait for the process to complete
After the process, go to the File menu and hover on Utilities again.
Choose Rebuild Data this time, then follow the on-screen prompts to begin the process.

Another solution to try is to use the Tool Hub utility. It can also help you fix any data or component issues in the program.

Follow the steps from this article to get started: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you're still encountering the error code, you'll want to contact our support agents. You can follow the steps provided by Giovann_G or follow these steps:

In QuickBooks Desktop, press the F1 key.
Click Contact Us.
In the box, type something like "encountering error code 40010."
Click Let's talk and then choose your preferred way of contacting us.

After fixing the issue, do you need help getting started with your payroll settings and your employees? This article can guide you through the process: Get started with Payroll.

You're still welcome to ask any other concerns regarding Direct Deposit. If you have questions with QuickBooks Desktop, please let me know. I'll get back to you with the details and guides.

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