Skip to main content
Z
zzipstopvanna
September 1, 2020
Question

Direct Deposit Activation

  • September 1, 2020
  • 14 replies
  • 0 views

I have created a new company and am trying to activate Direct Deposit.  I get error code 40010 and a message that reads "We're unable to complete your request with this email.  Contact your admin to activate direct deposit."  I am logged in as the admin.  I have contacted support and was told from a prerecorded message to use the F1 Help on QB.  After doing this I was directed to call a number which again told me to use the F1 Help feature.

    14 replies

    Show previous replies
    B
    Barbara1
    June 22, 2021

    I just spent 3 hours on the phone with a QB rep and I am still not able to set up direct deposit account numbers for my employees.  I was able to activate direct deposit with the small debit amount but I can't get into the direct deposit in the employee profile to enter banking account numbers.  Has there been a solution to this problem?

     

    R
    Rasa-LilaM
    June 22, 2021

    Thanks for joining this thread, Barbara1.


    I’ll help ensure you can enter the bank account numbers for your employees.


    In situations like this, we’ll have to open the company file to check the source of the issue. I know that you already reached out to our Payroll Support Team about this, but I recommend contacting them again.

     

    They can perform in-depth troubleshooting steps in a secure space. Then, make sure you’ll be able to enter your employees’ bank account information. Click here to get the support information and then choose QuickBooks Desktop Payroll.


    I’ve included some articles to help you in the future. These resources contain solutions on how to resolve any direct deposit issues as well as editing your payroll bank information.

     

     

    Feel free to leave a comment below if you have other QuickBooks concerns. I’m always ready to lend a helping hand. Have a good one.

    B
    Barbara1
    June 22, 2021

    Thank you for your response.  The tech person described the issue as being one that Intuit is working on.  From what I have read it sounds like it is not a new issue.  We tried several things including the QuickBooks Tool Hub.  At this point it seems most appropriate for Intuit to contact me with a solution.  Every time I went through the issue with someone it took quite awhile just to get the rep to understand the issue.  Two reps disconnected the call and didn't help me at all.  Considering this is a product that I am paying over $1,000 annually for I would expect quality service.  

    D
    dso0216
    January 6, 2022

    I feel your pain.  Been there with a client who had a payroll account (trial).  He subsequently decided he wanted to have my firm take care of his payroll.  I use QBDT enhanced for accountants.  It was a nightmare because QB kept trying to reinstate his account and wouldn't accept my information.  Felt kind of like I was a criminal.

    Intuit needs to clean up this process.  

    A
    accounting9070
    January 13, 2022

    Good morning,

     

    We have been trying to activate direct deposit for our employees and continually receive the same message.

     

    "Something's not quite right.  Try again later and it should work"

     

    It has been two days, it is a Wells Fargo account if that makes a difference.

     

    Please advise when this issue will be repaired.  

     

    Thank you for your assistance.

    R
    Rea_M
    January 13, 2022

    This isn't the kind of experience we want you to have when activating direct deposit in QuickBooks Desktop (QBDT) Payroll, @accounting9070. That's why I'm here to share details on the actions you need to help take care of this matter.

     

    This direct deposit activation error needs the attention of our Payroll Care team. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach them out. They can create a case to trigger an investigation and get the issue fixed in no time. Here's how:

     

    1. Go to Help, then select QuickBooks Desktop Help.
    2. Select the Contact Us button.
    3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
    4. Choose a way to connect (Chat or Callback). 

     

    Also, I'm adding this article to further guide you in managing your business's growth and payroll transactions using QBDT or QBDT Payroll: QuickBooks Help Articles. 

     

    Let me know if you have other payroll concerns and questions about activating direct deposit in QBDT Payroll. Drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @accounting9070.

    L
    lathamgravel
    March 25, 2025

    I am running into the same issue.  No one seems to be able to help.  Very frustrating.  Did you ever solve the issue? 

    M
    mv32
    March 25, 2025

    I completely understand how frustrating it can be to encounter obstacles like activation error codes, @lathamgravel. To help you get through this, I have some solutions to resolve the error code 40010 and isolate the issue.

     

    Before we take this to our support, I have some solutions to help you resolve the error code 40010 and isolate this issue.

     

    First, let's ensure you're signed in as an administrator of the company file to activate the Direct Deposit service. Please go to the File menu, then select Close Company/Log off. Then, sign in with your admin credentials. 

     

    If you logged in as an admin, have you tried doing the Verify/Rebuild process? If not, I suggest running it to fix the error code.

     

    Infrequently, a data issue within the company file (possibly your admin login) can prevent you from activating the Direct Deposit service. Here's how to run the utility: 

     

    1. Go to the File menu and then hover on Utilities.
    2. Select Verify Data, then wait for the process to complete
    3. Once verified, go to the File menu and hover on Utilities again.
    4. Choose Rebuild Data this time, then follow the on-screen prompts to begin the operation.

     

    Alternatively, using the Tool Hub utility can also help you fix any data or component issues in the program. Please refer to the steps from this article to get started: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    If you're still experiencing the error code, I recommend contacting our support agents. Our phone and chat representatives have specialized tools to help pull up your account and provide the ultimate resolution. You can follow the steps provided by @RoseJillB or follow these steps: 

     

    1. In QuickBooks Desktop, press the F1 key. 
    2. Click Contact Us.
    3. In the textbox, type "encountering error code 40010."
    4. Click Let's talk and then choose your preferred way of contacting us.

     

    Once everything is in the right place and confirmed, you will need to record employee information and set payroll preferences. I recommend adding this comprehensive guide to help keep everything in order: Get started with Payroll.

     

    Thank you for bringing this to our attention and for allowing us to resolve your direct deposit activation. If you have other setup concerns in payroll, we'll be there to help accordingly. We'll make sure to assist you always, lathamgravel.

    Terms & ConditionsAccessibility statement