Question

Direct Deposit activation not working

Forum|Forum|5 years ago
June 1, 2021
12 replies
0 views

I have recently tried setting up direct deposit for a new quickbooks desktop client. I continue to get an error saying "Something's not quite right. Try again later and it should work". I have been on chat several times for 2 hours at a time and no one seems to have a clue at the support end. I used to get really good support as a proadvisor. I think we CPAs get the same support on chat as anyone else now, and it's appalling how bad quickbooks support staff are. It's infuriating that the product won't work right but no one seems to have a clue as to how to fix it. Help!!!!

QuickBooks Desktop Payroll

katherinejoyceO

Thanks for sharing your experience with us, @namtrag. Let's ensure to download the most recent release to avoid errors like this. As outdated QuickBooks software is most likely the reason behind the issue.

Here's how:

Go to Help and choose Update QuickBooks.
In the Update QuickBooks window, click the Update Now tab.
Select the Reset Updates checkbox before clicking the Get Updates button, then hit OK to confirm the reset.

After that, restart QuickBooks. Then, click the Install Now button when the Update Service message appears. The update should install successfully.

Once done, follow these steps to activate your direct deposit payroll in QuickBooks:

Access the F2 (or Ctrl 1) screen, then click F3 (or Ctrl 2) to open the Tech Help window
Choose the Open File tab, then doubleclick the qbw.ini file to open it.
Locate the part of the qbw.ini file that shows: [QBLICENSE] PAYROLL_BUNDLE_STATE=Y.
Change the Y to N, then choose File > Save to save the qbw.ini with the changes
Return to QuickBooks and try accessing the WF Invites or PTC again.

Once you get the Payroll Activation screen, return to the steps above, but instead of changing the Y to N in Step 5, completely delete the section [QBLICENSE] PAYROLL_BUNDLE_STATE=Y].

Read through this article to learn more about how to set up your company for direct deposit and pay your employees electronically.

Let me know if you have further concerns with payroll. I'll be around to help. Stay safe.

N

namtragAuthor

there is no [QBLICENSE]PAYROLL_BUNDLE_STATE=Y] in the qbw.ini file when I open it

R

RCV

Thanks for coming back, namtrag.

I appreciate the time and effort you've spent with our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. The Step % in the steps provided by my colleague is for your employees can access their paychecks and W-2s through Workforce. They can also access timesheets through QuickBooks Time. See the Set up QuickBooks Workforce for your QuickBooks Desktop article for more details.

Since the same thing happens after performing the solutions, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

For future reference, read through this article to know more about dealing with some direct deposit problems: Fix direct deposit issues . It also includes answers to some of the direct deposits frequently asked questions. Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

I'm just one post away if you need a hand with running payroll reports or any QuickBooks related. I'll be here to ensure your success. You have a good one.

P

peggyg

I also have lost "direct deposit" for my vendor. I am in 2020 desktop accountant. I did the update as directed above, went in to the F2 and F3 then open file and I also don't have the "payroll bundle" line. And when I hit the pay online button on the check and hit save, close and go back the check is gone. Please help....

Peggy G

[email address removed]

J

jcmoler

did you ever get any help in this? I tried at least 20 times and get the same response each time

J

Jane11722

We used direct deposit 3 years ago in a qb file we no longer use. We’ve started a new file in 2022 for the same company and reactivated payroll subscription. Problem is qb has confused the two company files. It has activated direct deposit for the old file. And can’t get it activated on the new file. About 12 hours between 5 phone calls in the last two weeks with no solution yet. Saying the problem has been escalated but not getting a return call. Ready to call it quits and go back to software we’ve been on last 3 years! Any help is greatly appreciated.

Adrian_A

It isn't the kind of experience that we want you to come across, Jane11722.

With regards to processed direct deposit, here in the Community we're unable to verify it. That said, I'd suggest reaching out to our Phone Support team to have this investigated.

If you have the case number of your previous interaction with the phone support agent, you can give it to the new onw. This way, you won't need to discuss all over about your concern.

For future reference, read through this article to know more about dealing with some direct deposit problems: Fix direct deposit issues .

I'll be around if there's anything that I can help with. Keep safe!

J

Jane117221

Do you understand my issue is WITH contacting support. They've been no help and we've tried and tried and tried. I posted here in hopes that someone would see this post that has had a similar issue and offer some assistance or info on how their problem was corrected. We get a different agent each time we contact support and they go thru some of the same steps all over again, even though we know its not going to fix the issue. I can't understand why its so hard to deactivate the direct deposit on an old company file, and activate it on a new one? This hasn't been handled by chat or forums so far. We've spent well over 10 hours on the phone in at least 5 different phone calls will no fix. I was on the phone yesterday for 4 hours and at the end of it, I still had not convinced the support person that the direct deposit on my old company file was still active and need to be deactivated. Its so frustrating. She cancelled all direct deposit on the new company file and set it back up again. Well that's been done 4 times already in the last 2 weeks. Its unlikely its gonna miraculously fix it this time. There is something set wrong on QB end of things. Because each time I try to process a direct deposit, it wants to come out of the bank account I was using 4 years ago even though everything is set correctly in my new company file.

So explain to me how I convince someone on your end that the problem is on YOUR end. I've used QB for over 20 years and have never run into this kind of issue. But with my experience, I also know what I'm looking at in my books. Its convincing your agents of that, that is the problem.

So what I'd like to see as a response here, is not this cut and paste that every single agent gives me, that they don't want this to be my experience. Well it IS my experience. Tell me what you're gonna do to fix it instead. Kick me up to someone more experienced. Give me a telephone number that doesn't take me to the first line of defense in support. Get me a number I can call of someone on a higher level of support!

S

sabrinamosscpa

I had the same problem. I took over the payroll from a previous CPA firm who had Direct Deposit set up for this client. I had to call payroll support and they had to de-activate the other CPA firms Direct Deposit and then I could set up the direct deposit under my payroll service. The other CPA firm will have to de-activate the payroll or you can call Intuit and the owner will have to give them permission to de-activate the account. I hope this helps.

W

what99

This post has been deleted.

The above link sends to a 3rd party business that you have to pay for their service

W

what99

If you already have Qbooks 2022 installed do NOT alter the Qbw.ini file as suggested below.

Go "help" menu at top of QB screen and select "QB help/contact us"

Click the "contact us" button

Type " Can Not activate direct deposit" and click "continue"

Next screen click the button "Have us call you" and fill out the info

Wait for tech support to call

If they can't resolve your issue, repeat the above steps again and ask for a senior tech support specialist.

I have desktop 2022 pro plus and as I was trying to fill out the direct deposit info screens and when I got to the screen to "create a PIN" screen my whole PC froze and I could not use my mouse or keyboard.

The senior tech support person had me download and run the Quickbooks Tool Hub. It verifies every single Quick books file and also Microsoft .net frame work file needed to make quickbooks operate properly.

He also verified that my license number was activated and reverified my service key. Behind the scenes on his end he had to manually create a direct deposit PIN and manually enter it on his end. I was then able to complete the activation process. Only a senior tech rep can make these kind of changes on their end to make the process work. Hope this helps

A

Alyssa Hartman

This is the most frustrating thing. 50% of the new desktop files I set up have this issue, and every single time i call it in, they act like they've never heard of it before. Like, why is my QBD Freezing (Yet it doesn't show "Not responding" on the task manager) - There HAS TO BE a simple fix to this, yet they seem to drag their feet and act like it's brand new.

G

Giovann_G

Hello, Alyssa.

I know what you've been through and would feel the same way if this happened to me. I did some research and discovered that this error is usually because of an Employer Identification Number (EIN) mismatch in our back-end system.

Luckily, there is a simple solution, but this requires the support tools to resolve. I understand you've had difficulty troubleshooting with our support in the past. If you give the next agent the following investigation number, they will have everything they need to walk you through the resolution: INV-52049.

Please let me know if you have any further challenges, and I'll do everything I can to get things resolved for you. Have a great day.

C

CharleneMaeF

This post has been deleted.

I appreciate the effort you've performed to get this resolved, Sam_M2.

Error 40001 indicates that the Realm ID in QuickBooks is different from our record. We’ll have to ensure both IDs match.

Since this process requires accessing your account, I'd recommend contacting our QuickBooks Payroll Support Team. They're equipped with tools to securely review your details.

Before proceeding, make sure to check out our support hours. This way, you can get an available representative on time.

Here's how to reach out to our support:

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the Start a Message button.

Additionally, I've added an article that'll help you deal if you get an error message about direct deposit limits when you process payroll in QuickBooks: Handle Limits.

Please come back and keep us posted on your progress in getting this error message resolved. We're always here to help.

M

MarthaCPA

I am experiencing the same problem. I attempted to get in touch with customer care, but all I received was a robot, and the Error code is 40001.

JenoP

We'd want to make sure that you're able to activate Direct Deposit and start paying your employees, MarthaCPA.

Error 4001 is usually caused if there are payroll details that do not match our records. Allow me to share more options and screenshots on how you can reach out and schedule a call back from one of our payroll specialists. Here's how:

Go to the Help menu and select Contact Us.
Click Contact Us.
Provide a short description of your concern, then select Continue.
Select between Chat or Callback.

Aside from that, you can also reach out to our Payroll Support teams via chat using these links:

Please take note that their business hours are from Monday to Friday, between 6 AM to 6 PM PT.

Don't hesitate to let me know if you're able to get in touch with our payroll agents and activate Direct Deposit.

MichelleBh

This post has been deleted.

I appreciate your time spent attempting to resolve the error by following the troubleshooting steps outlined above, @Croger.

I understand that paying your employee or contractor via direct deposit is convenient for you both. We'll take care of it as soon as possible.

I'd suggest contacting Payroll Support. They can thoroughly investigate the error and propose alternative solutions. If necessary, they can send a ticket to our engineers for further consideration.

Here's how:

Press F1 on your keyboard to open the Help page.
Click Contact Us.
Enter your concern in the box and select Continue.
Choose either Start messaging or Get a callback.
Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Once everything is in order, you can activate direct deposit for your business and employees. After that, you can begin paying your employee via direct transfer.

Furthermore, see the following articles for information on how to void direct deposit payments after they've been submitted and run payroll reports:

Please let me know if you have any other questions about direct deposits or other payroll issues. I'll assist you. Be safe always.

C

CPAgirl02

Hello,

I need help. We are stuck and our direct deposit for some clients are not getting activated. Dont understand where the problem is? It has been over a month now. We had done the same process for our clients in the past and never experienced any problem. This time it's a mess. Called the support so many times, had been on call for countless hours explaining the situation to the reps but no solution so far. Just get the reply that you will get an email to upload documents. Over 3 weeks and we have not received any email. Clients are getting upset, our firms reputation is at stake but QB Support has failed to help. Never encountered this situation where QB sends an emails to upload documents. No idea what's happening and whether this issue will ever be solved. Everytime we call, we are given a ticket number but no luck so far.

Please help settle this problem. It's extremely urgent!

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded