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namtrag
June 1, 2021
Question

Direct Deposit activation not working

  • June 1, 2021
  • 12 replies
  • 0 views

I have recently tried setting up direct deposit for a new quickbooks desktop client. I continue to get an error saying "Something's not quite right. Try again later and it should work".  I have been on chat several times for 2 hours at a time and no one seems to have a clue at the support end.  I used to get really good support as a proadvisor.  I think we CPAs get the same support on chat as anyone else now, and it's appalling how bad quickbooks support staff are.  It's infuriating that the product won't work right but no one seems to have a clue as to how to fix it.  Help!!!!

    12 replies

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    H
    heizac
    September 12, 2024

    I'm getting this same error message and am reluctant to contact support for exactly the same reason.

    K
    Kurt_M
    September 12, 2024

    Hi there, @heizac. We'll provide details to help you fix and use the Direct-Deposit feature inside QuickBooks Desktop (QBDT).

     

    When facing an issue with activating the Direct-Deposit feature, we'll have to check your account to determine the root cause of the error. Thus, we recommend contacting our payroll support team for further investigation. In addition, they have the tools to help check what causes the error, and when they identify the cause of the problem, they can guide on how to apply the permanent fix. We'll outline the steps to get you going:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Continue.
    5. Sign in to your Intuit account and select Continue and then Continue with my account.
    6. We'll email you a single use code. Enter your code and select Continue.
    7. Select to chat with us or Have us call you.

     

    For more details, please see this page: Contact Payroll Support.

     

    Additionally, you can visit this page to learn more about direct deposit limits inside QBDT: Get help if you’re over a direct deposit limit in QuickBooks Payroll.

     

    The Community team is always ready to provide further assistance with direct deposit inside the program. Feel free to visit us anytime if you have other concerns about QuickBooks. We'll make sure to respond as soon as possible. Keep safe. 

    L
    lumisthomas1
    April 1, 2025

    My Direct Deposit and payment method isn’t activate since and I and a deposit on hold on my account I need to activate my payment method to be able to receive the deposit on my account my Quickbook payment account is close. Please what can I do

    E
    EvethC
    April 1, 2025

    We would want to make sure you'll have the help you need with your concerns, Lumisthomas1.

     

    To provide you with the most effective assistance, I would appreciate it if you could confirm whether the direct deposit pertains to the QuickBooks Payroll service. Any further details you provide will enable us to offer precise guidance on addressing your concern optimally.

     

    Concerning your Payments account, I suggest contacting our support team. They can securely access your account to explore the reasons for its closure. Equipped with the necessary tools, they will determine the underlying cause and guide you on the necessary steps to reactivate your account.

     

    I'll be adding this article as your reference on how to set up and manage your employees' direct deposit: Set up direct deposit for employees.

     

    Additionally, explore this article to manage your QuickBooks Payments account in the Merchant Service Center: Access and manage your QuickBooks Payments account.

     

    If you have other concerns with direct deposit issues in the program, feel free to reach out. The Community team is here to help. Stay safe.

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