Solved

Error when trying to access Payroll Setup

Forum|Forum|2 years ago
January 2, 2024
14 replies
0 views

Hello,

I am getting and error when I try to access payroll setup from QB Desktop. The error code is 05396-40000. I have tried rebuilding the data, verifying the data, and using the QuickBooks tool hub app. Nothing seems to be working. Thanks for any help in advance!

QuickBooks Desktop Payroll

Best answer by Adrian_A

Thank you for adding a screenshot, spcc.

I appreciate you for performing some troubleshooting steps to isolate the issue.

As a final troubleshooting measure, let's click View report to find the error message. Here's how:

On the QuickBooks Payroll Setup 2024 - Error page, click View report.
Double-click the file ReportHeader.xml.
Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field.

From there, let's fix it based on the error message you see. You can check this article that has detailed information on how you can fix the error you see: Step 2: Fix the errors.

Once the error is fixed, you can review this reference on how you can set up payroll successfully: Get started with QuickBooks Desktop Payroll.

You can always post in the forum whenever you have concerns about setting up payroll.

Adrian_AAnswer

Thank you for adding a screenshot, spcc.

I appreciate you for performing some troubleshooting steps to isolate the issue.

As a final troubleshooting measure, let's click View report to find the error message. Here's how:

On the QuickBooks Payroll Setup 2024 - Error page, click View report.
Double-click the file ReportHeader.xml.
Press CTRL + F on your keyboard to open the search box. Then, enter Exception String 0 in the search field.

From there, let's fix it based on the error message you see. You can check this article that has detailed information on how you can fix the error you see: Step 2: Fix the errors.

Once the error is fixed, you can review this reference on how you can set up payroll successfully: Get started with QuickBooks Desktop Payroll.

You can always post in the forum whenever you have concerns about setting up payroll.

S

spccAuthor

I didn't see an error message listed that matched what the value says for mine which is

System.Exception: exception thrown in background task at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkInternal

Should I try uninstalling and reinstalling the software?

S

Shania_C

Hi there, @spcc.

Let me share some insights about your concern about getting errors when trying to access Payroll Setup in QuickBooks Desktop.

There is still an ongoing investigation regarding the QBDT 22/23 Payroll setup crash Error when going to the payroll setup wizard after getting the latest QBDT product update. Payroll set up Error 2023 Code 05396 40000 (INV-97468). The best course of action we can take in the meantime is to reach out to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved.

Here's how to Contact Support:

Contact QuickBooks Desktop (Windows)

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then select Continue.
Sign in to your Intuit account select Continue and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

We'll email you a single-use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

Select to chat with us or Have us call you.

Phone support may be limited due to volume.

For more detailed information, you check this article Contact QuickBooks Desktop Support. Moreover, please check the supporting hours to know when the agents are available.

I'll be sharing this article with you if you wish to learn the info needed and the process behind how to set up your new QuickBooks Desktop Payroll Enhanced: Get started with QuickBooks Desktop Payroll Enhanced

Please leave a reply if you have further concerns about QuickBooks Desktop. Keep Safe!

T

Taxladyb

I am having the same error when adding a new client to payroll. I am using Desktop Pro 2021.

This needs to be fixed NOW. January is our busy month for year end payroll items. Also first payroll of the year with new rates taking effect.

E

ErikaGBI

I have the same error code - Payroll setup not working - error code 05396 40000

Hours on the phone with them yesterday and no solution other than to try and upgrade to 2024 Pro Plus and maybe that would fix the problem.

I am now supposedly on the same list to email when they find a solution!!

C

calebgbsn

Our office is having the same issue with QuickBooks 2024.

A

AnneMariee

Hi all,

Currently, our product engineers are aware of the issue of QuickBooks Desktop crashing when going to the Payroll setup wizard. Rest assured, they're diligently working towards finding a permanent fix to this matter.

I understand the inconvenience this must have caused you and your business. While we can't provide a specific time frame for when this issue will be resolved, I recommend reaching out to our Customer Care Team. This way, they'll add your company to the list of affected users and be notified if there are any updates available.

Here's how to reach us:

Go to the Help menu. Then, select QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Enter a brief description of your concern. Then, hit Continue.
Sign in to your Intuit account.
Enter the code you'll receive in your Intuit email. Then, click Continue.
Choose to Chat with us or Have us call you.

You can check out their support hours here: Contact QuickBooks Desktop support.

If you ever need assistance with filing your taxes using QuickBooks, these resources will come in handy for you:

If you have any other concerns regarding payroll, please don't hesitate to leave a reply below. The Community is always here to lend a helping hand and provide the assistance you need.

L

lisa JJM53

I spent 9 hours on the phone with them on Tuesday, 2 additional on Wednesday. Upgrade from 2021 to 2022 still same error....This is a known issue and told me yesterday afternoon (1/3/24) it will be fixed in 24-48 hours. DO BETTER QUICKBOOKS!

M

mkgpdx

This is the error message I get. Anyone else?

‹Name>Exception String 0</Name>

‹Value>System. Exception: exception thrown in background task at Intuit.QuickBooks.Payroll.Shared Util.IndeterminateProgressWorker.DoworkInternal (String initialProgress) at Intuit-QuickBooks, Payroll.Shared.Util. IndeterminateProgressWorker .DoworkOut(String initialProgres5) at DAM.UPSFactory.RunPayrollInterview()</Value>

M

mkgpdx

I am running 2023 Window Desktop

H

HSExcavating

I am also having the same issue. I talked to my accountant about it, and several other clients of hers are having the same problem. I have reported the issue at least five times. I have upgraded from Pro 2021 to Pro Plus 2024. I have tried all of the BS tech support has suggested. My accountant called yesterday and was basically told that they are working on it, but they didn't know when this was going to be fixed. Seriously, figure it out, do a patch, and make all of our lives a little bit easier. This is not the time for this to be happening! We shouldn't have to contact anyone to be "put on a list". Quickbooks knows this is a problem, and should assume that all customers with desktop versions and payroll are having this problem. Do better Intuit.

T

toenail

Same error here with Accountant's version 2021, 2022, 2023 - tried all things to fix it including using different computers and accessing files from the server and from a local C drive with success. Hoping this is fixed quickly. I read this article to the customer service rep to save some time. He is adding me as an affected user.

S

sarahOH

Same here too. Joining so QB can see how many people are having this issue and hopefully get notified when there is a solution. Unable to change tax rates, had to run payroll with incorrect taxes. The error code Im getting System.Exception: exception thrown in background task at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkInternal

was not listed in the fixes one support person previously posted. Called payroll support, they know about the issue, investigation has been elevated, they will email me when there is a resolution. Nothing can be done in the meantime, no way to access payroll setup otherwise.

W

whelling

Has there been any update on this? Experiencing the same issue.

F

FateCandylaneT

I wish you didn't have to go through all these hurdles when seeking updates on the ongoing issue when managing payroll setup in your account, whelling.

I understand the urgency of this matter, and I recognize the time you've taken to let us know the issue you're experiencing.

As per checking, our product engineers are working on their progress of finding permanent fixes and are implementing measures to provide efficient resolutions as soon as possible. Thus, the status of this investigation is still in progress.

For now, I suggest contacting our Customer Care Team to have your account added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure you'll get back to business. To do this:

Go to the Help menu and click QuickBooks Help.
Select Contact Us.
Provide a brief description of your concern, and click Continue.
Log in to your Intuit account, select Continue, then Continue with my account.
Enter the single-use code you received in your email and hit Continue.
Choose between Chat with us or Have us call you.

Furthermore, you may utilize this reference to learn additional fixes in rectifying this issue: Fix error codes 00000 XXXXX in payroll setup.

I'm grateful for your patience and understanding as we work towards a solution. Please feel free to get back on this thread if there's anything else you need assistance with when completing payroll tasks in your account. I'll make sure to get you covered, so you can get back to business seamlessly. Stay safe.

J

JLS 12

I am running QBD pro 2021 and am having the same problem trying to change any payroll liability frequencies or efile my W2's for 2023. I've called twice and they are still saying they are working on the error. Unfortunately this is not helping us when these items need to be completed by January 31, 2024!!!!

A

Amy Frey

Here is an email that I got - it really makes me feel warm and fuzzy - NOT

Engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.

Well they better figure it out before the month end and people are required to do W-2 and such.

E

ErikaGBI

I know...this seems to be a yearly problem with QB.

When they told me I would be placed on the same list, then they had the nerve to try to sell me a "platform" for 50% off for PR and QB subscription.

I asked them if their "platform" was also experiencing these errors, they said NO!!

It sounds very strange that their PR platform is not experiencing these problems!!

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded