Solved

How do i activate view my paycheck?

Forum|Forum|7 years ago
January 8, 2019
38 replies
0 views

Original commenter did not share additional details

QuickBooks Online

Best answer by Jen_D

I keep getting messages saying We weren't able to show your payroll info. I have tried the trouble shooting and cleared my browser history. I continue to get the same message

Thanks for posting here, @apickens2,

Allow me to share some insights about this problem. The Workforce error "We weren't able to show your payroll info", is currently tagged as an ongoing issue for QuickBooks Desktop and QuickBooks Online. Our engineers are working internally with the fixes so we can't provide the exact turnaround time on when this will be resolved.

We instead send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team.

Live Support are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

Please provide the investigation number INV-44024 to our representatives.

Also, here are some workarounds recommended by our engineers. First, ensure there are no special characters in the employee's name. You can also try re-sending the invitation to a different email address.

We ask for your patience while this is still being worked on. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

Show previous replies

L

Lilwayne

Look been trying to get and check my pay check

D

David-212915

It's nice to have you in the thread, @Thanh ho. I'd be glad to assist you with activation.

My colleague shared a link that I recommend for accessing paycheck information: QuickBooks Workforce: Access your paychecks and W-2’s online. It walks a user through the process from start to finish.

Should you have any questions about accessing your paycheck information, or anything else, please let me know. Have a good day.

P

pbass12

My problem has been ongoing for a couple of months now. STILL unable to access my paycheck. When I'm signed in, it goes to a page that states: "We weren't able to show your payroll info Refreshing your screen often fixes the problem."' And no, refreshing the screen does not work.

HoneyLynn_G

Thanks for joining this thread, @pbass12.

Our engineers have been alerted about the issue (27926) of missing in the employer's or employee's QuickBooks Workforce account. They're working with the utmost urgency to come up for a permanent fix.

I recommend contacting our QuickBooks Workforce Support to receive updates on this. From there, you'll be notified once a resolution has been released.

I'll get back to you in this thread once I gathered some information. Please let me know if you have any follow-up questions. Have a great day.

Angelyn_T

Hello there, @nesenkel000.

I'm happy to lend a helping hand and guide you to the right support who will be able to check this further and add you to the list of affected users.

As of now, I'd recommend getting in touch with our QuickBooks Workforce Support for further investigation and for you to be added to the list of affected users.

To get in touch with a live support:

Go to: http://static.onlinepayroll.intuit.com/Support/Support_QBD.html.
Click on the Live Chat! link under the ViewMyPaycheck Support page.

Just know that the support agents are available Mon-Fri, 6AM to 6PM PT (except holidays).

Let me know if you have any other questions about viewmypaycheck. I'll be right here available to help.

M

Mark_R

Hi there, @239977.

Let me share two scenarios and help you activate ViewMyPaycheck (or now called QuickBooks Workforce).

If you're the employer, you'll need to set up for QuickBooks Workforce for the paycheck information to automatically upload to Intuit's servers. To do so, you can follow the steps below:

In your QuickBooks Online, select the Workers menu from the left panel.
Select Employees.
In the Pay section, select the pencil icon.
Add your employee's email address in the Personal info section.
Select Invite this employee to view their paystubs and W-2s online.
Click Done.

After which, the invitation will be emailed to your employee.

I've got you an article for more details: Invite Employees to View Paychecks and W-2’s Online.

But if you're the employee, you can inform your employer to send you an email invite so you can sign in to ViewMyPaycheck. To proceed on signing in, you can read this article for the detailed steps and information: QuickBooks Workforce: Access your Paychecks and W-2’s online.

As always, you can visit our QuickBooks Community help website in case you need tips and related articles in the future.

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.

S

SusanDeShong1

I got a new phone and unable to access my account how do I fix this

katherinejoyceO

Hello there, @SusanDeShong1.

Thanks for posting your concern here in the Community. I'm glad to know you got a new phone. I'm here to help ensure you're able to access your W-2 in QuickBooks Workforce.

If you're an employee, first off, ensure you're using one of the following browsers in order to view your W-2s online:

Google Chrome
Mozilla Firefox
Apple Safari

Finally, you can go to paychecks.intuit.com. Then, follow steps below:

Sign in to your account.
Select the W-2 tab. You'll need to select this tab. As long as W-2s have been uploaded, employees' W-2s will appear.

For more information, you can also check out our help article: Access W-2s in Workforce. You will be guided as to how you can access your W-2s in QuickBooks Workforce. It also conatains answers to most common questions about it.

I'd be happy to know how it goes, SusanDeShong1. Don't hesitate to message here again if you need more help. Have a great weekend.

L

LKeith3952

It keeps asking me to refresh my screen but it won't refresh what do I do

A

Anonymous

Hi LKeith3952,

You can use another supported browser such as Chrome or Firefox so you can view your paychecks.

If it still asks to refresh the page, please clear the browser's historical data. Unresponsive behavior when accessing Workforce can be a browser-related issue.

Then, please follow the steps provided in the answer above. Let us know if you have any questions. We are here to help.

D

Drmoore879

How to i get to my account it, keeps taking to this screen that says not able to view paystubs??

Kristine Mae

I'll help you get to your Workforce account, Drmoore879.

Please make sure you've received the invitation from your employer. This invite is valid for 30 days. If you have it, open the email, then click the Get access for paychecks link. From there, you can create your account, or sign in using an existing one.

If you're still unable to access your account, please follow GarlynGay's steps on how to clear the historical data. Unexpected program behavior can be caused by too much cache.

You can keep us updated after trying those steps. We'll be along straightaway to help you out.

Google

I haven't got an invite to activate my paychek through J-Six Enterprises

My email is [email address removed]

K

KhimG

Welcome aboard to QuickBooks Community, @Jb1968.

The Admin or the payroll processor can send the invite for you to access the paychecks online. I recommend reaching out to your employer and ask them to resend the invitation.

Once received, open the email and click the Get access for paychecks link to accept it. Create an Intuit account, or sign in using existing credentials. For more details, take a look at this article: QuickBooks Workforce: Access your paychecks and W-2's online.

I want to know how this goes, so please leave an update in the comment section below. I'm here if you need anything else. Have a great day!

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded