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ckaccounting
January 8, 2019
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How do i activate view my paycheck?

  • January 8, 2019
  • 38 replies
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Original commenter did not share additional details
    Best answer by Jen_D

    I keep getting messages saying We weren't able to show your payroll info. I have tried the trouble shooting and cleared my browser history. I continue to get the same message


    Thanks for posting here, @apickens2,

     

    Allow me to share some insights about this problem. The Workforce error "We weren't able to show your payroll info", is currently tagged as an ongoing issue for QuickBooks Desktop and QuickBooks Online. Our engineers are working internally with the fixes so we can't provide the exact turnaround time on when this will be resolved.

     

    We instead send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team.

     

    Live Support are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

     

    Please provide the investigation number INV-44024 to our representatives.


    Also, here are some workarounds recommended by our engineers. First, ensure there are no special characters in the employee's name. You can also try re-sending the invitation to a different email address.

     

    We ask for your patience while this is still being worked on. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

    38 replies

    Show previous replies
    C
    chaunb03
    November 18, 2020

    Need Assistance

    My Employer has sent me an invitation to view my paystubs on line.  I have attempted to follow all the prompts but I keep getting an error saying "there is problem on our end".  I am prompted to get another verification code and do the process all over again.  I do and get the same message.  Its a never-ending loop and still unable to set up my account and view my stubs.  

     

    can someone offer some guidance?

    Adrian_A
    Adrian_A
    November 18, 2020

    We have an ongoing issue with the error you've received, chaunb03.

     

    Rest assured, our engineers are all on hands to resolve this error so you can view the paystubs online.

     

    As a workaround, you can ask your employer to send another invitation with a different email address.

     

    Afterward, I recommend reaching out to our Phone Support team so you'll be added as one of the affected users. 

    pay 

     

    Once the issue has resolved, you can check these articles for more information when viewing your paystubs online:

     

     

    We appreciate your patience while we're working to have this error permanently fixed. Take care!

    A
    Ania2
    January 23, 2021

    Why is my account continue to say Locked out when the correct password is being entered. 

    R
    Ryan_M
    January 23, 2021

    Hi @Ania2,

     

    Let's get you to log back into your QuickBooks Online (QBO) company.

     

    It's a security feature for our users that you can trigger with several failed login attempts. In this situation, you can continue to log in via a captcha code that appears. 

     

    If this doesn't work, please refer to this article: Reset your password or recover your user ID for QuickBooks Online. It's a list of steps you can take to create a new password.

     

    In case the issue persists, I suggest you contact our Technical Support team for assistance. Check out this article for the steps: QuickBooks Online Support. 

     

    Don't hesitate to tag me in the comments below if you have other questions about your QBO company. I'll be sure to handle them for you. 

    N
    Nalykim25
    May 21, 2021

    I do i view my paycheck 

    JessT
    JessT
    May 21, 2021

    Good day, Nalykim25!

     

    Thank you for joining the thread. Viewing paystubs online is the most convenient way to check your salary. I’ll guide you on how to set this up, and how you can view your stubs.

     

    First, you can ask your employer to send you an invitation to view your paystubs online.

     

    Second, you will accept the invitation to set up your QuickBooks Workforce account.

     

    Third, after the setup, you can view your paychecks and W-2s in QuickBooks Workforce.

     

    Lastly, if you're experiencing the issue mentioned in the previous replies, please contact our Workforce Chat Team so they can assist you further using more tools. They are available on weekdays from 6 AM to 6 PM PST.

     

    Let me know how the setup goes. I just want to make sure you're all set before I let you go. Take care!

    J
    Jessy829
    March 27, 2022
    Had a Quickbook account from before. Started a new job and inform to log in to Intuit to view my paycheck. Please email me back at [email address removed]
    1
    123454321
    June 13, 2022

    How do i access my pay stubs

    N
    NishasNyahs1243
    October 19, 2022

    i want to seey paycheck stubs in quickbooks

    R
    RCV
    October 19, 2022

    Let me help you access the paychecks in QuickBooks Online (QBO), NishasNyahs1243.

     

    We can access the Paycheck List. to see all the paychecks created in QBO. We can also print them if you need to have a hard copy. Here's how:

     

    1. Go to Reports on the left side menu.
    2. From the search icon at the left corner, type Paycheck List.
    3. Select the paycheck you want to print by putting a checkmark in the box.
    4. Tick the Print button. Then it will appear in the PDF viewer.
    5. Tap the printer icon in the PDF viewer.
    6. Choose your printer in the Destination drop-down.
    7. Press Print.

     

     

    For more details about this one, check out this article: Print paychecks in QuickBooks Online. To see and print your pay stubs online, you can check out this article for the steps and details: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. 

     

    I've got a link here that provides you with articles about managing your payroll: Process payroll.

     

    Keep me posted if you need a hand with running payroll reports or any QBO related. I'll be here to help. Have a great day ahead. 

    B
    Bgpopa16
    January 23, 2024

    Got a new job and it’s not letting me access new check stubs only old job 

    K
    Kurt_M
    January 23, 2024

    It's great to have you here in the Community space, @Bgpopa16. We'll share details to help you access paychecks from your new job.

     

    You only see paystubs from your previous job because your new employer hasn't added you yet to their WorkForce account setup. In this situation, you'll want to reach out to your employer and ask them to invite you to their QuickBooks Workforce. This way, you can access new paystubs from your new job.

     

    After your employer adds you to their setup, you'll receive an email with a link to set up and use QuickBooks Workforce. Once done, you can add your personal information to the system.

     

    Furthermore, here are some articles to help you set up QuickBooks Workforce account, and view paystubs:

     

     

    We appreciate you reaching out to us, @Bgpopa16. Know we're only a click away if you need additional help accessing your paystubs. Please don't hesitate to reach out anytime so we can assist once again. Kee safe.

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